Property Management Blog

Something you may have missed from ARAMA


Here’s something you may have missed!


Last Tuesday, the 24th at the Tugun Surf Club, ARAMA members gathered for the first of our Free to Enter members events on the Gold Coast for 2015, designed to kick off the year in style and substance.

We had a huge roll-up of members who were able to catch up with each other over a cold drink and some nibbles and still were able to listen intently to ARAMA lawyers panel member and Life Member, John Mahoney who explained ARAMA`s latest BCCM Act position paper which was recently delivered to our new State Government. John also brought members right up to date with post release developments with the new property laws that came into effect last December. John rounded out the evening with a Q&A, always a highlight of any ARAMA event.

This event, was sponsored by our wonderful corporate partners who all gave a brief yet insightful presentation on their special products and services which are designed specifically to assist you and your business.

We particularly wish to welcome our newest Corporate Partners, Dulux and Smoke Alarm Solutions and we say hello again to Hirum, EBM, Q Paint and Strata Tech. We are grateful for the support of our Corporate Partners and encourage you to support them too.

Should you wish to contact any of our Corporate Partners or our Key-Note speaker for more information please find their contact details below.

Our next free to enter members event will be on Tuesday evening, the 26th of May. This will be held at the Burleigh Surf Club (Mowbray Park). These free to enter events are designed by members for members and are produced to help you and your business. We really hope to see you there.

Kind Regards

Tina Turner

Membership Services Officer

Contact Name Company Email Address Website
John Mahoney Mahoneys
Chris Traill EBM Insurance Brokers
Bill Kemter

​Peter Henderson


Sylvia and Phil Johnston Hirum Software Solutions
Tim Godden

​Louie Naumovski

Smoke Alarm Solutions

Richard Chapman Dulux Australia
James Gooley QPAINT


URGENT ALERT: Fraudulent email imitating HiRUM and Travelgate


Please be aware that you may have received a fraudulent email, appearing to be sent from or titled “Internal ONLY” or “Incoming Fax” with a zip attachment. These are phishing emails attempting to compromise your computer system. The… Read more »


Metasearch: Your secret weapon to take on the OTAs and fuel direct bookings


2015 is shaping up as a year of travel metasearch. Whilst each site varies in style, presentation and ease of use, the goal of each metasearch website is the same: to search a maximum number of hotel sites to provide… Read more »

Natasha from HiRUM, Dale & Carmel from Malibu Resort, Linda & Matt from Caribbean Resort, Marie & Tony from Aspect Caloundra and Sarah from The Beach Club.

ARAMA dinner at the Maroochy RSL


HiRUM Software Solutions attended the ARAMA dinner at the Maroochy RSL on the Sunshine Coast, Queensland. It was wonderful to have an opportunity to catch up with so many of our clients. Thank you to all who attended and we… Read more »


New HiSITE Channel Connection: Hostelworld


You can now connect your property to Hostelworld using HiSITE Channel Manager! This channel is not just for Hostels. A large number of properties that are 3.5 star and below often feature well and attract budget travellers. By listing your property… Read more »

Our team enjoying the festivities

HiRUM at the Mantra Hotels’ Annual Conference in Kingscliff


HiRUM Software Solutions was one of 5 Platinum Sponsors of Mantra Hotels’ Annual Conference at Kingscliff, northern New South Wales. This two-day event is a gathering of Mantra’s managers and senior executives to discuss company, direction, strategy and to reward… Read more »


Paul Keating to Australian hotels: low standards will cost Chinese tourists


Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s. The former prime minister spoke at the Mantra Group Annual Conference in Kingscliff, northern New South Wales, on Tuesday 14… Read more »


Need some help? Here’s how to contact our Support team.


For any new support assistance please ensure you Contact HiRUM support at As our individual Support agents are not always checking their personal work inboxes, this will ensure your job is answered as soon as possible. Alternatively, please feel free to log… Read more »

Rene celebrates 10 years with HiRUM Software Solutions

Happy 10 Years with HiRUM, Rene!


Our IT Technician Rene is celebrating his 10th year at HiRUM Software Solutions. Rene has been with HiRUM from our humble beginnings and helped us develop into the company we are today. The whole team enjoyed a lunch feast of Rene’s… Read more »

Snow falls in Jindabyne

The first snow of 2015 arrives in New South Wales


It’s snowing!! Photos from across the Snowy Mountains have begun to flood in as the flakes start to fall. We love these photos from HiRUM Front Desk user Australian Alpine Resorts​. It’s a great time to plan a trip to… Read more »


Welcome to the HiRUM family, Peppers Ruffles Lodge & Spa!


Welcome to HiRUM! This beautiful property is perched high on a ridge in the magnificent Gold Coast hinterland at Willow Vale. The architecturally stunning retreat offers year-round ambience and is ideal for a relaxing weekend away, romantic escape or complete… Read more »


Happy EOFY! It’s time to prepare your Unit End of Year Report


End of Financial Year is often hyped to be an unbearably busy and stressful time for business owners. Visions of people frantically screaming “EOFY!” in the streets even come to mind. Thankfully for HiRUM Front Desk users it’s often smooth sailing. Your regular… Read more »


Using Check-In? They’re now known as Jetmax!


The agent formerly known as Check-In has recently been sold, and is now known as Jetmax. If your property is using this channel you will need to update both HiRUM Front Desk and HiSITE Channel Manager to reflect the name… Read more »


Why you should use Google+ to promote your property


Facebook, Twitter, LinkedIn, Instagram, Vine, Tumblr, Pinterest, Snapchat – so many social networks, so little time! Properties need to think strategically when selecting which social platforms are best suited to your business. Forbes recently reported on the benefits of Google+ for… Read more »


Beware of scam emails disguised as subscription renewals


As a property manager, it’s not uncommon to sign up to various products and services online to help promote and run your business. Sometimes we have so many subscriptions that it’s hard to keep track! It’s important that you and… Read more »

"Enjoying the beach with my new friend. Ahhh..."

Have you met the HiRUM Mascots?


These little guys have been popping up at HiRUM properties around the country for over a year now! Have you got one of our HiRUM mascots at your property? On your desk? They love to get out and see the… Read more »


Gold Coast Charity Event: The Variety Bash FUNdraiser!


HiRUM Software Solutions is a proud sponsor of Grahame and Robin in the Variety Bash! Variety the Children’s Charity is a national not-for-profit organisation committed to empowering Australian children who are sick, disadvantaged or have special needs to live, laugh… Read more »


The difference between scam, hoax and phishing emails


Online hoaxes are becoming more sophisticated, making it very difficult to identify whether an email, SMS or website is real and genuine. It’s important to learn how to spot the fake emails so you and your business stay safer online…. Read more »


ABC’s The Checkout Program & Directory Scam Sites


An important message from Gold Coast Tourism:  You will probably all be aware or have been told of situations within the industry where operators have paid an invoice for a website listing that “sounds like” something affiliated with either TEQ… Read more »


Remember to update your OTA commission rates in HiRUM and HiSITE


Hooroo is the latest online travel agent to raise its commissions following Expedia’s acquisition of Wotif, while industry giant is telling some operators its rate in major markets will increase from 12% to 15% (source: Please remember that… Read more »

Here’s something you may have missed from ARAMA!


Last Tuesday, the 19th of April at the Colmslie Hotel, ARAMA members gathered for a stellar presentation by 2 of ARAMA’s experienced and knowledgeable Corporate Partners, Richard Chapman from DULUX Australia and Tas Moulis from QPAINT. Members were treated to an… Read more »


HiRUM How-To Videos Now Available!


Our new HiRUM How-To Videos demonstrate each of our support help articles in action!  Watch the process and be guided through each step. We will be adding new videos regularly. Videos are available on the following platforms:   Youtube Our Youtube channel… Read more »


Windows 10 is coming! Find out what it means for your Front Desk software


Windows 10 is on the horizon and scheduled for release sometime in mid to late-2015. Microsoft will be offering a free upgrade to Windows 10 for qualified or existing Windows 7, Windows 8.1 and Windows Phone 8.1 devices. Once Windows 10 is released… Read more »


URGENT: Your Quickbeds password must be changed today


Wednesday 13 May 2015 We understand that there has been some confusion and mixed messages around when this password change needs to take place. Quickbeds have now confirmed that all clients need to comply with their new connection. You will… Read more » Promotion Rooms


A few properties have recently been caught out with overbookings from in HiSITE Channel Manager. Some cases were a result of discounted room types (promotion rooms) that are set up on the extranet. HiSITE cannot map directly to… Read more »

New to Expedia? Remember to check your rates!


With many Wotif properties now making the switch to Expedia, HiRUM Software Solutions would like to remind our clients who are new to Expedia to double-check their rates. Most third-party channels are bookable 365 days in advance, however HiSITE Channel Manager… Read more »

booking.com_logo_white Guest Communication Changes


As you may already be aware, scammers are increasingly trying to find ways to gain access to online platforms like They try to use email addresses, as well as links, attachments and images in emails, to illegally gain access… Read more »

Quickbeds Password Security: Important Information For Hotels


UPDATE: Your Quickbeds password must be changed by 2pm on Wednesday, 13 May 2015. For more information please click here. Quickbeds is presently upgrading security in line with mandatory changes required to comply with PCIDSS. In particular, Quickbeds are changing the… Read more »


HiRUM is enhancing your support experience


We are proud to introduce a new and exciting way for our properties to submit support requests for HiRUM Front Desk and HiSITE Channel Manager. Asking for help is easier than ever with HiRUM/HiSITE Service Desk. We are confident that… Read more »


Get ready for the Gold Coast Commonwealth Games 2018


Gold Coast accommodation operators will learn about opportunities surrounding the Gold Coast 2018 Commonwealth Games at information sessions hosted by GOLDOC this week. Minister for the Commonwealth Games, Kate Jones, said the Games present an exciting opportunity for Gold Coast… Read more »

April Women In Tourism Breakfast


Surfers Paradise really turned on perfect conditions for this morning’s Women In Tourism Breakfast.   Held in the Surfers Paradise Festival Marquis, right on the beach, it was easy to see why we have such a popular tourist destination on… Read more »

Expedia and Wotif – Take advantage of the change


Whilst there were some initial teething problems with Expedia folding Wotif into their distribution channel, those issues now appear to have been resolved. Expedia advise us that they now have systems in place to effectively make the change without it having… Read more »

Opening of Griffith's Tourism Confucius Institute

How to engage Chinese travellers


Learn how to do business with visitors from China, the largest market for Gold Coast tourism. 6 week program commences Thursday 30 April 2015.  Queensland Tourism Industry Council and Gold Coast Tourism have launched the ‘Ni Hao – China’ program to… Read more »

Everyday Heroes: Support Variety The Children’s Charity


HiRUM Software Solutions is a proud sponsor of Grahame and Robin Henderson in the Variety Bass Hill to Bunbury Bash! Variety the Children’s Charity is a national not-for-profit organisation committed to empowering Australian children who are sick, disadvantaged or have… Read more »

HiSITE Channel Manager – Rejected/ No Allocation Message


Rejected – No Allocation Message A HiSITE Channel Manager Booking Alert – Low Allocation email will be sent to your property if an OTA/channel (Wotif for example) is showing availability when in actual fact HiSITE does not have availability. This… Read more »

Introducing our corporate sponsor: Smoke Alarm Solutions


Smoke Alarm Solutions supplies, installs and services smoke alarms in more than 210,000 Australian Homes, and have been doing so since 2007. They attend more than 1,800 Australian homes every week day and have the largest field service capability in their… Read more »

Dealing with Zig Zag Bookings – HiSITE Channel Manager


  Dealing with Zig Zag Bookings When a booking comes through to HiRUM with a unit number that looks similar to ‘NOUU: 2br’ this happens because HiRUM cannot allocate a single room for the length of the booking made, even… Read more »

Important Information Regarding Expedia


EXPEDIA Connectivity Update Further to our recent difficulties with the changes being made by Expedia as they fold the WOTIF platform into their technology, we are pleased to announce that their technical team are currently addressing our concerns. Senior management… Read more »

Scammers targeting hotels listed on


An email scam which attempts to capture commissions paid to has been circulating around Europe, with a number of hotels falling victim.

Arms Race Making Life Increasingly Tough for The Little Guy In Online Travel


“Midnight Oil sang: “The rich get richer, The poor get the picture, The bombs never hit you, When you’re down so low, Bombers keeping coming, Engines softly humming, The stars and stripes are running, For their own big show.” The iconic Aussie group may have singing about… Read more »

In Memory Of Kane Bennett


Tragically, Mary Mourgelas (former Director Destinations Hinterland and Gold Coast at TEQ)  and her family were struck by lightning in Worongary on Saturday which killed her husband Kane Bennett, and left both Mary and her two young children injured. As a… Read more »

Mobile Usage and Online Booking


The influence and impact of mobile devices on online booking is continually growing. eMarketers forecast that 47% of all online travel research will be via a mobile device. PhoCusWright US Online Travel Review 13th Edition expects mobile travel bookings in… Read more »

Online Bookings -Expedia Buys Travelocity


Want to know the latest in what is happening with online bookings? – Expedia has just purchased Travelocity from Sabre for a cool $280 million in cash. Whilst their interest in Travelocity has been quite evident for the last 18… Read more »

Congratulations Lisa!!


Lisa Batey has reached a milestone 10 years service with HiRUM Software Solutions   Thank you for all your hard work.  Here’s to another 10 years!!

Australian Dollar Drop A Bonus For Domestic Tourism


The plummeting Australian dollar may be causing woes for intrepid Australians travelling abroad, but for the domestic tourism industry it is good news. On Tuesday last week, the dollar slid to a near four-year low against its American counterpart, partly… Read more »

Tourism Australia’s New Campaign: Restaurant Australia


Managing director of Tourism Australia, John O’Sullivan, has refuted comments that the agency’s Restaurant Australia campaign is too focused on the luxury market. Responding to criticism that the campaign will only benefit the nation’s top-end venues, O’Sullivan told Mumbrella that… Read more »

Sustainable Tourism and World Tourism Day


With resorts and hotels all over the world going green, there is a mass desire to protect local environments, while also boosting economic growth. The tourism industry impacts nearly every location on the planet — and its relationship with the… Read more »

The future of travel – what will holidays look like by 2024?


What does the future of travel hold?  Check-in by robot?  Budget space flights?  Virtual holidays?  Hotels on the moon? Read more of this very entertaining article by Will Coldwell, from here Whilst some of it may be just too far-fetched,… Read more »

Hotel Finder and the closed world of Hotel Distribution


Wondering what’s in store next for Google when it comes to the travel industry?  A recent article in tnooz written by Craig Stewart, a Director at Hotel Distribution Technology provider, “FreeToBook” lets us in on the future as he sees… Read more »

ACCC says “yes” to Wotif Takeover By Expedia-Online Bookings


The ACCC has today cleared the way for Expedia to complete its takeover bid of Wotif, concluding that the proposed acquisition was not likely to result in a substantial lessening of competition. The takeover still remains subject to approval by… Read more »

Guide to Google+


  This fantastic Google+ Guide summarises why Google + really matters in today’s marketing environment.  This infographic was put together by Russel Cooke – a journalist and business consultant based in Louisville, KY. An early proponent of Google Plus. He often discusses… Read more »

Mobile Bookings on The Rise


If you have been with HiRUM for a while, you will have already heard us extolling the importance of mobile when it comes to ensuring you are ready to take advantage of all potential bookings for your property. The mobile market… Read more »

Will sale of Wotif impact online bookings?


The Australian Competition and Consumer Commission (ACCC) have waded into the sale of Wotif to Expedia. They have indicated that the $685 million deal has the potential to decrease competition and  increase commission.  Expedia operates on a considerably higher commission… Read more »

Latest International Tourism Survey


Tourism and Events Queensland have published the results of an excellent survey undertaken by Tourism Research Australia.   As accommodation providers, we recommend that everyone has a thorough read of these results.  This information is invaluable to give you a… Read more »

Congratulations Chateau Beachside


Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they went live on the 1st July!!  No doubt there will be many, many more to come. We are very excited… Read more »

Why wouldn’t you go with Google Hotel Finder?


Google is without rival in its industry dominance as a search engine and is naturally THE go-to source of instant information. With the abundance of choice available these days, search users are always looking for the simplest and fastest way… Read more »

Congratulations Chateau Beachside-1st Google Hotel Finder Direct Booking


Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they went live on the 1st July!!  No doubt there will be many, many more to come. We are very excited… Read more »

Will you support the Variety Bash 2014?


Variety Bash 2014 is about to hit the road again, and they are looking for sponsorship from supporters     We have sponsored Grahame and Robin Henderson in the past – they are Gold Coast locals – and they have… Read more »

Why Google Hotel Finder WILL Outperform the OTA’s


If you are still under any illusions about the potential power of Google Hotel Finder, and its possible impact on the likes if Priceline and other OTA’s, read the article below. This brilliant article in Tnooz by Thibault Lecuyer, Vice President… Read more »

Get Expert Advice When Buying Management Rights Off The Plan


Frank Higginson of Hynes Legal recently posted a very interesting article which outlined the differences when buying management rights off the plan, and the reasons why expert advice really is crucial. With the economy slowly changing, Hynes Legal have seen… Read more »

Annual Wage Decision 2014


Annual Wage Review  The Fair Work Commission’s Minimum Wage Expert Panel handed down its Annual Wage Decision for 2014 on 4th June. As a consequence of the decision, minimum wage rates will increase by 3%.  This will add $18.70 to the… Read more »

HiRUM supports Lions Club Sanctuary Cove


HiRUM actively supports the local community whenever we get a chance, and a number of HiRUM staff regularly participate in the Lions Club of Sanctuary Cove….. We recently spent Sunday fund-raising on the Bunnings BBQ at Arundel.  Who can resist a… Read more »

May Gold Coast Business Excellence Award won by HiRUM


We are very excited to announce that HiRUM has won the Gold Coast Business Excellence Award in the Knowledge Management and Information Technology Category, for the Month of May. This is the second year in a row that we have participated… Read more »

Congratulations Hervey Bay Colonial Lodge!


would like to wish our clients Hervey Bay Colonial Lodge a hearty congratulations on recently winning 2014 Certificate Of Excellence for consistently earning top ratings from Trip Advisor Travellers. Well done, and what a great reflection of your hard work!

Six Star Integrated Resorts To Boost Queensland Tourism Industry


 Good News For the Queensland tourism Industry: Deputy Premier, Minister for State Development, Infrastructure and Planning The Honourable Jeff Seeney   Aquis and ASF short-listed to develop integrated resorts Queenslanders are a step closer to enjoying new six star regional… Read more »

Congratulations Docklands Private Collection!


The management and staff of would like to wish our clients Docklands Private Collection of Apartments a hearty congratulations on recently winning 2014 Certificate Of Excellence for consistently earning top ratings from Trip Advisor Travellers. Well done, and what a… Read more »

Why are the OTA’s So Successful?


WILL GOOGLE HOTEL FINDER STOP THE OTA’s FROM STEAL YOUR LUNCH? Tnooz recently published a very interesting and informative article about the OTA’s and why they have, to date , been so successful in dominating the online accommodation market. The full article… Read more »

Google Hotel Finder – The Future For On-Line Travel Bookings?


Without doubt, the on-line travel industry generates a massive annual turnover, with $162 billion in sales in 2012.  The travel industry spends vast sums in advertising dollars with Priceline, Expedia, Trip Advisor and the like. As Douglas Quinby, Vice President… Read more »

5 reasons why your hotel needs a virtual tour with Google Business View


12 May 2014 Google Indoor Street View is ideal for businesses which welcome people into their space. This is particularly applicable to the accommodation and travel industry. Based on the success of Street View, it’s no surprise that many businesses… Read more »

From PAMDA to POA – A Summary For Management Rights Owners


How will the POA affect Management Rights? In an article published by accomnews  on 30 April, John Mahoney of Mahoney Lawyers outlines the changes to the POA legislation compared with  the PAMD and what this will mean for Management Rights… Read more »

Our New Team Member Snowy Is Definitely Not Short On Ambition


She might be little in stature, but she is definitely aiming very big! Three weeks into the job and Snowy Johnston is already trying out Phil’s chair  for size…………. Talk about a mover and a shaker! Maybe when you are already in your 100’s… Read more »

Accommodation Marketing – Increasing Your Bottom Line


An understanding of Behavioural Economics in accommodation marketing can help you to market your property more effectively Tnooz has recently published a very interesting article which highlights some of the Behavioural Economics that lies behind our purchase decisions.  This article is aimed at… Read more »

Understanding Your Trust Account by Lauren Kropp


Your trust account and the way you operate it is your lifeline.  When dealing with thousands of dollars there are 2 types of people. 1)      Honest 2)      Dishonest There is no in between.  As an onsite manager landlords are trusting… Read more »

Google Hotel Finder News


The latest on Google Hotel Finder – Posted Wednesday 23/4/14 Have you been watching the developments in Google Hotel Finder? We genuinely believe that Hotel Finder will be a game changing opportunity to allow accommodation properties  to attract direct to… Read more »

Google Hotel Finder Or Social Media For Advertising?


Darren Huston, CEO of Priceline Group Inc, has confirmed that Facebook and Twitter ads have not been providing the desired return on their advertising dollars, and that without a doubt Google remains the place to spend your advertising dollars with… Read more »

HiSITE Channel Manager Connection Questionnaire


As our valued clients, we like to ensure that HiSITE Channel Manager is providing you with the channel connections that you feel are valuable to your business through a Connection Questionnaire. Would you please take a moment of your time… Read more »

Welcome To The Newest Member Of Our Team…….


After a lengthy recruitment process, and an overwhelming response to our Seek advertisement, we’d like to introduce the newest member of our team…………… Snowy Johnston Snowy comes from an extensive background in people management, and we are sure with her comprehensive… Read more »

Exciting News For HiRUM!


Exciting News! In just three short weeks ago we said goodbye to Tash as she headed off to wait for baby number two…………… The girls in the office celebrated the impending arrival with a lovely dinner and baby shower, while… Read more »

Hospitality Software Clients! Please dig deep for the Lawrence brothers


A Current Affair ran a story last night about three teenage brothers from Western Sydney who have endured tremendous tragedy…….recently orphaned, they have already endured their father’s death some years ago, serious illness of their brother, and now, most recently,… Read more »

A Resident Letting Agent’s Actions Cost $700,000


A resident letting agent and his associated company have incurred costs of in excess of $760,000, and are no longer eligible for a licence, following disciplinary action by the Office Of Fair Trading. The Property Agents and motor Dealers Act… Read more »

Management Rights and The Privacy Law Amendments


Frank Higginson of Hynes Legal has published an excellent article which specifically explains the ramifications of the Privacy Act for management rights businesses. The 1988 Act has been amended, and it is important to understand what the implications may be… Read more »

Onsite Property Managers – How To Keep Your Properties Under Management


As an ex property manager in a real estate business, I am only too aware that real estate agents see the managements in your letting pool as fair game when it comes to increasing their own business.  Understandably, external agents… Read more »

Google Initiatives and Google Hotel Finder


You have no doubt heard us talking about Google Hotel Finder, and the dramatic difference we believe Hotel Finder will make to all of our Property management system and Channel manager users.  Hotel Finder is an exciting initiative by Google,… Read more » Records A Loss …..Again


Who can forget …….the OTA which left us unceremoniously last year, with $4.4 million in debt and no less than 5300 consumer and industry creditors out of pocket. At the time, a number of our property management software clients… Read more »

Women In Tourism Breakfast – Layne Beachley


We were treated to another fantastic Women In Tourism breakfast at the beautiful Sheraton Mirage last Friday morning. If you are looking for a great networking organisation; an opportunity to make new friends and meet like-minded people and fellow tourism… Read more »

Who moved Wotif’s Cheese? Google Hotel Finder


This article is about how Google Hotel Finder is affecting Wotif. To connect your property to Google Hotel Finder CLICK HERE ….what’s it got to do with cheese and Google Hotel Finder?….read on and we’ll explain…. For those of you… Read more »

Proposed “Bed Tax” for the Gold Coast


An interesting proposal for all our Property Management System users to ponder….. The City Of Gold Coast Mayor, Councillor Tom Tate, has recently announced that he has written to Queensland local Government Minister, David Crisafulli, asking him to consider legislative… Read more »

You can make a difference. Help get these little boys the treatment they need!


To all our PMS Clients and Channel Manager System clients – let’s get on board and help these two little boys get well! These two little Gold Coast local twins have certainly suffered a lot in their short lives.  They… Read more »

Technology, Travel, Online Accommodation and Google for the Gen Y’s


It’s no secret that 16 to 24 years olds are incredibly tech savvy, and without a doubt are social media and internet freaks.  If you have a teenager, you will be well aware that just being separated from their phone,… Read more »

Office Of Fair Trading Inspections


The Office of Fair Trading has recently been conducting random inspections Some of the items that they seem to be targeting include ensuring that businesses have the correct signage displaying the details of the Licencee, that the agency has a… Read more »

Lucinda reaches a milestone- 10 years service with HiRUM


 Thank you for everything you have done over the past 10 years! All the Team at HiRUM wish you the very best.  We appreciate your wealth of experience and knowledge, and look forward to the next 10 years! Lucinda is… Read more »

Resident managers involvement in general meeting voting


As a Resident Manager with a lot invested in your accommodation property, both emotionally and financially, the temptation may certainly be there to influence general meeting voting as much as you can to ensure you achieve what you feel is… Read more »

SECURITY and BACKUP of your Hirum Property Management System


Have you recently considered the SECURITY and BACKUP of your Hirum Property management System Data and Documents? On the Backup front: Are you complying with Trust Account Auditing requirements for an out-of-office backup of Hirum? If Hirum support were required… Read more »

New Year, New Opportunities, New Goals


  Realistic, achievable, measurable business goals will help you to set a plan for the future and reach it……Have a think about where your business is now, and where you would like it to be next year. Make sure your… Read more »

Happy New Year From HiRUM


  The Management and Staff of HiRUM wish you a happy and prosperous 2014. We look forward to working with you throughout the year.

No GST on rent of manufactured Homes


Another compelling reason for our property management software users to become members of ARAMA; ARAMA had previously defended the management rights industry against the imposition of GST on short term letting apartments which if successful, could have resulted in several million… Read more »

Kirra Surf Apartments Benefit From HiRUM’s Property Management Software


Accomnews have recently published a fantastic interview with Kirra Surf Apartments, extolling the benefits of HiRUM Property management Software. Kirra Surf is a beautiful resort located right on the beach at Kirra Beach, Coolangatta, on the Gold Coast.  Fully self-contained,… Read more »

HiRUM PMS Congratulates Luiz!


Accommodation Achiever Award Winner The Accommodation Achiever Awards were announced last night in Sydney. These awards recognise high achievers across the accommodation industry, chosen from over 40 finalists. Luiz Prebianca, front office manager for our property management software client the… Read more »