Category: News

Introducing HiRUM Anywhere…next generation technology in your pocket!

By 26/04/2017

Welcome to the future of Property Management ‘HiRUM Anywhere’ A Property Manager’s ticket to freedom     The team at… Read more »

Auditor visit

HAS YOUR AUDITOR VISITED YOUR OFFICE RECENTLY?

By 29/03/2017

As many of you know, part of the requirement to maintain a real estate license in QLD or NSW (and… Read more »

Gold Coast Chamber of Commerce SEO Course tomorrow night- places limited!

By 20/03/2017

Every business owner, without exception today, appears to have been ripped off by companies that purport to be SEO experts…. Read more »

How to Get the World’s Biggest Market.

By 20/03/2017

Each month we feature one of our many HiSITE Channel Manager connectivity partners. This month we are super excited to… Read more »

Administration services that will make your break!

By 20/03/2017

As a hotel/resort manager or owner, we know you work incredibly hard, day-in, day-out to provide the best service and… Read more »

Tip of the Month – Set your rates for Christmas!

By 17/03/2017

Does it feel like time is passing faster and faster? Well, what I’m about to say will definitely make you… Read more »

Christmas Wrap-up 2016

By 21/12/2016

Merry Christmas from the team at HiRUM As we enter another festive season we reflect back on 2016 in amazement,… Read more »

Why settle for the cloud, when the Sky’s the limit!

By 21/12/2016

Many software vendors are touting Cloud as being ‘the be all and end all’ for doing business. At HiRUM though… Read more »

Tour Ticketing: Increase your profit and enhance your customers’ experience

By 20/12/2016

By simply offering guests activities and packages that may be of interest to them, accommodation providers have the opportunity to… Read more »

Increase your bookings

Tip of the month- Attract more bookings using filters!

By 20/12/2016

Did you know that the easier you make it for your guests to book on your site, the more likely… Read more »

Meet our Connectivity Partner, The Hotel Network

By 14/12/2016

Each month we feature one of our many HiSITE Channel Manager connectivity partners. This month The Hotel Network has answered some questions… Read more »

HiSCAN streamlining your operations

How HiSCAN can bring efficiencies to your office

By 18/11/2016

Tired of having mountains of receipts and documents laying around your office, taking up precious real estate? Or having to… Read more »

Supporting a worthy charity

Charity spotlight – helping one of our own

By 18/11/2016

Sometimes life hands us lemons, and it is up to us as a community to make lemonade – bringing a… Read more »

Avoid scammers and keep money from your bookings safe

Avoid scammers over the Christmas period and keep your money firmly in your wallet!

By 17/11/2016

It’s a fact of life that not all people are honest. Usually only a small percentage of the wider population… Read more »

Meet Ashlee Corliss, HiRUM’s Director of First Impressions

By 25/10/2016

Team Spotlight is our new blog series in which we interview HiRUM Software Solutions’ staff members.

Set your rates for the Commonwealth Games 2018!

By 06/10/2016

On 4 April 2018, over 6,000 athletes and team officials from 71 nations and territories will converge on the Gold… Read more »

Meet Natasha, our Office & Client Service Manager

By 06/10/2016

Team Spotlight is our new blog series in which we interview HiRUM Software Solutions’ staff members.

Meet our connectivity partner LeisureCom

By 06/10/2016

Each month we will feature one of our many HiSITE Channel Manager connectivity partners. This month LeisureCom has answered some… Read more »

Increase your visibility on search and extend your marketing reach

By 06/10/2016

Increase your search engine visibility Attract more people to your website Drive engagement with your property …all with the HiRUM… Read more »

Important Reminder: Your HiSITE PCI password needs to be reset every 90 days

By 06/10/2016

PCI is a means of building customers’ trust and protecting your business against damaging leaks of confidential customer and payment… Read more »

The Booking.com Opportunity Centre

By 31/08/2016

A world of opportunities is out there… All you need to do is take them.

IMPORTANT NOTICE – Scheduled HiSITE Outage on 31 August

By 29/08/2016

Dear valued clients, Please note that HiRUM will be performing security updates on Wednesday 31 August.

Beachview Apartments at Villa Paradiso in Palm Cove

By 22/08/2016

Our Support team received the following feedback from Beachview Apartments at Villa Paradiso in Palm Cove!

NEW HiSITE FEATURES NOW LIVE: Introducing Master Rates and Seasons

By 17/08/2016

We are excited to announce the launch of two new features on HiSITE- introducing Master Rates & Seasons.

New version of Property Occupations Form 6 released

By 10/08/2016

A new version of the Property Occupations (PO) Form 6 has just been released by the Office of Fair Trading.

How to Leverage Your Hotel’s PMS Data to Increase Direct Bookings

By 09/08/2016

Personal customer service has always been vital for the hospitality industry.

Want to increase your profits? Optimise your distribution.

By 08/08/2016

New advances in technology continue to alter the relationship between properties and guests.

Gold field or mine field?

By 07/08/2016

Just as kids get caught up in the hype around the latest tech gadget to hit the market, so too… Read more »

Changes to bond refunds by the Residential Tenancies Authority (RTA)

By 03/08/2016

Queensland’s Residential Tenancies Authority is modernising its bond lodgement and refund system along with a number of other enhancements.

HiRUM Support gets an A+ from Aegean Resort Apartments in Surfers Paradise

By 25/07/2016

Some great feedback our support team received from Aegean Resort Apartments in Surfers Paradise! “Just wanted to pass on my… Read more »

Don’t Become the Victim of a Virus. Backup Your HiRUM Data!

By 01/07/2016

Currently you may have noticed an increase in spam email being sent to your public email address and some of… Read more »

It’s that time again… End of Financial Year!

By 27/06/2016

Happy EOFY! End of Financial Year is often hyped to be an unbearably busy and stressful time for business owners.

HiRUM clients can now list on Sabre

By 30/05/2016

Technology that transforms travel HiRUM have partnered with 7 Point Hotel Distribution to provide clients access to the Sabre network…. Read more »

Zbreaks Daily Deals: Get Maximum Exposure for Your Best Offers

By 30/05/2016

INCREASE  YOUR DIRECT BOOKINGS AND REACH NEW POTENTIAL GUESTS Daily deal sites are incredibly effective for getting new customers to… Read more »

HiRUM and SiteMinder partner to increase integrated distribution solutions for Australia’s hotels

By 18/05/2016

HiRUM and SiteMinder have today announced a partnership to offer a new, wholly-integrated online distribution solution for hotels in the… Read more »

Your Money or Your Data: What Is Ransomware?

By 11/04/2016

Ransomware is one of the bluntest and most malicious forms of computer virus. It shoves itself unavoidably right in your… Read more »

HiRUM Networking Event

By 23/03/2016

Last night, the HiRUM Networking Event was held at Norfolk Luxury Beachfront Apartments. It was a lovely evening, which included… Read more »

Caribbean Resort Mooloolaba

By 14/03/2016

Our Support team received the following feedback from Caribbean Resort Mooloolaba!

Tip of the Week: Processing a bond using HiRUM

By 01/03/2016

This week’s tip of the week will assist you with guests and bonds. Firstly we will receipt a bond against… Read more »

Complimentary Consulting Support

By 18/02/2016

HiRUM Software Solutions has recently partnered with Shane Aeberli from Resort Mates to provide complimentary one on one support to… Read more »

Hot Tips to Increase Repeat Business

By 11/02/2016

There is much focus these days on the value of repeat business within the accommodation industry but what is often… Read more »

Please Ensure You Have Upgraded to Internet Explorer 11

By 15/01/2016

Beginning January 12, 2016, only the most current version of Internet Explorer will receive technical support and security updates.

Warning: Hoax Email From “Qld Tourism”

By 14/01/2016

We have been notified that some Gold Coast Tourism members have received an invoice from an organisation calling themselves Qld… Read more »

What are the expected travel trends for 2016?

By 22/12/2015

As we are reaching the end of 2015, the travel industry is now focused on analysing and determining the type… Read more »

HiRUM Website Design: The Plantation Resort

By 16/12/2015

HiRUM has recently completed the Plantation Resort‘s new website look, and everyone agrees that it looks amazing! Their new website… Read more »

Welcome to HiRUM: Wharf Boutique Holiday Apartments

By 16/12/2015

The team at HiRUM would like to welcome Wharf Apartments to the HiRUM family. This stunning Holiday Apartment is located in… Read more »

HiRUM Developers in the U.S. – Day 1 and 2

By 03/12/2015

Brett and John have landed in LA! The guys have been checking out the sights around Hollywood, Venice Beach, Santa… Read more »

Adding Incremental Revenue at Time of Booking

By 02/12/2015

Claimed by Amadeus, it is estimated a drastic increase of 10%-15% in incremental revenue is now earned. It is argued,… Read more »

Your Christmas Survival Guide

By 01/12/2015

While other industries wind down from 24th December to enjoy the Christmas and New Year’s celebrations, property managers continue working… Read more »

HiRUM at the Expedia Partner Hackathon in Las Vegas!

By 01/12/2015

Good luck to John and Brett who are travelling to the United States today. Our team will be competing in… Read more »

To the Fantastic Team of HiRUM Angels…

By 23/11/2015

The HiRUM Support Team were absolutely delighted to receive the below feedback from our clients Jo and Jack at Pacific… Read more »

CANCELLED – Scheduled HiSITE Outage

By 12/11/2015

Please be advised that the following planned outage to your HiSITE service has been CANCELLED. This outage was originally scheduled to… Read more »

Properties listed on Hostelworld seeing great results!

By 10/11/2015

HiRUM Software Solutions has now offered a connection to Hostelworld through HiSITE Channel Manager for 3 months. Many of our budget… Read more »

The Importance of Responding to Reviews

By 06/11/2015

Today, many property managers ignore or perceive responding to guest reviews as a low priority. In other words, property managers… Read more »

Booking.com Connectivity Exchange Event

By 05/11/2015

The Booking.com Connectivity exchange event was held in Amsterdam this year on 27th to 28th October. Sylvia and Philip Johnston,… Read more »

Metasearch by HiRUM: An extension of your website booking engine!

By 19/10/2015

The latest proven way to get results from your online distribution, direct to your property. Consumers are time poor and… Read more »

Hotels Combined/Revato Metasearch

By 19/10/2015

Independently owned HotelsCombined brings you Revato, it’s Book Direct Platform. Connect and have your direct rates visible for bookers to… Read more »

How to Prepare for Schoolies

By 19/10/2015

Schoolies week is around the corner, which means the beach side suburbs of Australia will be filled with teens celebrating… Read more »

HiRUM Service Desk

By 15/10/2015

As part of our HiRUM rebranding, we have implemented a new and exciting feature for our properties to log all their… Read more »

It’s time to take control of your business on Google.

By 14/10/2015

Our team of marketing experts will ensure you receive the best possible results by driving your online business presence.

Meet Reba, a lovable possum from Australian Bush Buddies

By 07/10/2015

‘Reba the Diva’ loves her fashion pouches, and rose petals are her favourite. Possums can cause trouble but Reba is… Read more »

IMPORTANT NOTICE – Scheduled HiSITE Outage

By 06/10/2015

HiRUM will be installing important security system updates to its servers. As a result there will be an outage of… Read more »

The Observatory is ‘Australia’s Greenest Hotel’

By 06/10/2015

Congratulations to our client, The Observatory Hotel in Port Macquarie, who has been recently recognised for their strong dedication to sustainability…. Read more »

Women in Tourism Pink Breakfast – October 2015

By 02/10/2015

Sylvia Johnston, director of HiRUM Software Solutions, attended the Networking Breakfast for Women in Tourism on Friday, 2 October 2015…. Read more »

Our HiRUM Family is Growing!

By 02/10/2015

Babies, Babies, Babies – our HiRUM family is growing!!!! Today Sarah is leaving us to wait for the arrival of her… Read more »

HiRUM has won the Gold Coast Business Excellence Award for Innovation (September 2015)

By 01/10/2015

HiRUM Software Solutions is delighted to announce that our company has won the September Gold Coast Business Excellence Award for… Read more »

Tip of the Week: Sending SMS Notifications to Your Guests

By 01/10/2015

Did you know you can send SMS alerts to communicate with your guests? Contact your guests before they arrive at… Read more »

Don’t Forget to Update OTA Commission Rates in HiRUM and HiSITE!

By 23/09/2015

Please remember that whenever an OTA changes their commission rate, your HiRUM and HiSITE will need to be updated to… Read more »

Tip of the Week: HiSITE Image Carousel

By 23/09/2015

Did you know? You can change the number of photos displayed on your booking form’s image carousel! This can be… Read more »

Hotel Rooms Are Shrinking, And Millennials Love It

By 22/09/2015

The Micro-Revolution The hotel scene is going micro. From independent hoteliers to big-name chains like Marriott, accommodation providers are taking… Read more »

Tip of the Week: HiRUM Emails Are Not Sending

By 15/09/2015

If emails are not sending from HiRUM or the email box is not appearing, the problem can be resolved by… Read more »

Ivory Palms Resort Unveils New Wood Fired Pizza Oven

By 15/09/2015

Congratulations to our HiRUM client Ivory Palms Resort in Noosa, who launched their new wood fired pizza oven on Friday…. Read more »

How to Increase Your Direct Bookings Using the Billboard Effect

By 14/09/2015

There’s been a lot of talk recently about the Billboard Effect and how it can result in an increase of… Read more »

Testimonial: Regent Court Apartments & Sunvalley on Currumbin

By 11/09/2015

We love hearing from our clients and providing them with excellent service and support. “Just wanted to let you know what… Read more »

Beware of Scams Involving Unauthorised Invoices

By 10/09/2015

Once again a number of accommodation providers have been in contact with Accomnews regarding receiving invoices for unauthorised website and… Read more »

Tip of the Week: Multi-Currency with HiSITE Book Direct

By 09/09/2015

Automatic Conversion for Global Appeal. Gain worldwide exposure for your property and sell your rooms in countries all around the… Read more »

IMPORTANT NOTICE – Scheduled HiSITE Outage

By 08/09/2015

HiRUM will be installing important security system updates to its servers. As a result there will be an outage of… Read more »

HiSITE Channel Manager is HTTPS secure

By 08/09/2015

Security is a top priority for HiRUM Software Solutions. We invest a lot in making sure that our services use… Read more »

How You Can Benefit from Meta Channels

By 03/09/2015

Sylvia Johnston, Senior Executive of HiRUM Software Solutions, explains why you need to maximise Meta Channels now to ensure your… Read more »

Tip of the Week: HiSITE booking has not dropped into HiRUM

By 02/09/2015

Q: I received a booking email from HiSITE Channel Manager, but it has not dropped into HiRUM Front Desk. What… Read more »

How to Increase Your Direct Bookings with a Mobile-Friendly Website

By 26/08/2015

In 2014, several Google employees made informal statements that mobile search queries would probably overtake desktop queries at some point… Read more »

Tip of the Week: Multi-Property on HiSITE Channel Manager

By 26/08/2015

Q: Can HiSITE Channel Manager support a multi-property network? A: Yes, with HiSITE Channel Manager you can manage your whole… Read more »

How to Promote Your Hotel Using Local Events

By 25/08/2015

The importance of website “freshness” Back in November 2011, Google introduced an algorithm change to ensure their search results are “fresher”…. Read more »

Search the HiRUM/HiSITE Knowledge Base

By 24/08/2015

The HiRUM/HiSITE Knowledge Base is a part of our new Service Desk for submitting questions and requests for assistance. Enter your… Read more »

Tip of the Week: Customising Your Booking Form

By 20/08/2015

Q: Can I change how the HISITE Book Direct booking form looks to suit our brand and current website design?… Read more »

Personalise Your Guest Experience in Just 3 Steps

By 19/08/2015

Many hoteliers believe that personalisation is as simple as adding your guests’ first names to emails, but it requires much… Read more »

New connection coming soon! GTA workshops coming to Queensland

By 17/08/2015

A new HiSITE channel connection is underway and coming soon! GTA would like to invite HiRUM clients to attend their local… Read more »

Tip of the Week: Clearing Owner Payments

By 13/08/2015

Did you know? When clearing your owner payments in HiRUM Front Desk if you push the asterisk * key on your… Read more »

Gold Coast ARAMA Trade Show

By 12/08/2015

HiRUM Software Solutions was an exhibitor at the Gold Coast ARAMA Annual Trade & Services Expo. The trade show was… Read more »

Tip of the Week: Marketing with HiRUM Front Desk

By 06/08/2015

Q: Can HiRUM Front Desk also help to promote my property? A: Yes! Our reservation software can target niche markets… Read more »

Get listed on HotelsCombined with HiSITE Channel Manager

By 04/08/2015

  HotelsCombined cuts through availability and prices from all the top travel websites from around the world, including Booking.com, Expedia,… Read more »

Property Management in the 2014/2015 financial year

By 03/08/2015

While last financial year showed strong figures for bookings, surprisingly on average the accommodation industry saw profitability decrease. Higher commissions… Read more »

Responsive Website Design for Hotels

By 03/08/2015

HiRUM Website Design for hotels uses our 16 years of industry experience to create responsive websites that will increase your… Read more »

iVvy Marketplace launched at Sydney Harbour

By 03/08/2015

Philip and Sylvia Johnston, senior executives of HiRUM Software Solutions, travelled to Sydney to attend the iVvy Marketplace launch party…. Read more »

Metasearch: Your secret weapon to take on the OTAs and fuel direct bookings

By 28/07/2015

2015 is shaping up as a year of travel metasearch. Whilst each site varies in style, presentation and ease of… Read more »

ARAMA dinner at the Maroochy RSL

By 24/07/2015

HiRUM Software Solutions attended the ARAMA dinner at the Maroochy RSL on the Sunshine Coast, Queensland. It was wonderful to… Read more »

New HiSITE Channel Connection: Hostelworld

By 23/07/2015

You can now connect your property to Hostelworld using HiSITE Channel Manager! This channel is not just for Hostels. A large… Read more »

HiRUM at the Mantra Hotels’ Annual Conference in Kingscliff

By 17/07/2015

HiRUM Software Solutions was one of 5 Platinum Sponsors of Mantra Hotels’ Annual Conference at Kingscliff, northern New South Wales…. Read more »

Paul Keating to Australian hotels: low standards will cost Chinese tourists

By 16/07/2015

Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s…. Read more »

Need some help? Here’s how to contact our Support team.

By 10/07/2015

For any new support assistance please ensure you Contact HiRUM support at info@hirum.com.au. As our individual Support agents are not always… Read more »

Happy 10 Years with HiRUM, Rene!

By 06/07/2015

Our IT Technician Rene is celebrating his 10th year at HiRUM Software Solutions. Rene has been with HiRUM from our humble… Read more »

Snow falls in Jindabyne

The first snow of 2015 arrives in New South Wales

By 03/07/2015

It’s snowing!! Photos from across the Snowy Mountains have begun to flood in as the flakes start to fall. We… Read more »

Welcome to the HiRUM family, Peppers Ruffles Lodge & Spa!

By 02/07/2015

Welcome to HiRUM! This beautiful property is perched high on a ridge in the magnificent Gold Coast hinterland at Willow… Read more »

Happy EOFY! It’s time to prepare your Unit End of Year Report

By 30/06/2015

End of Financial Year is often hyped to be an unbearably busy and stressful time for business owners. Visions of people frantically… Read more »

Using Check-In? They’re now known as Jetmax!

By 30/06/2015

The agent formerly known as Check-In has recently been sold, and is now known as Jetmax. If your property is… Read more »

Why you should use Google+ to promote your property

By 29/06/2015

Facebook, Twitter, LinkedIn, Instagram, Vine, Tumblr, Pinterest, Snapchat – so many social networks, so little time! Properties need to think… Read more »

Beware of scam emails disguised as subscription renewals

By 29/06/2015

As a property manager, it’s not uncommon to sign up to various products and services online to help promote and… Read more »

Have you met the HiRUM Mascots?

By 29/06/2015

These little guys have been popping up at HiRUM properties around the country for over a year now! Have you… Read more »

Gold Coast Charity Event: The Variety Bash FUNdraiser!

By 29/06/2015

HiRUM Software Solutions is a proud sponsor of Grahame and Robin in the Variety Bash! Variety the Children’s Charity is… Read more »

URGENT ALERT: Fraudulent email imitating HiRUM and Travelgate

By 28/06/2015

Please be aware that you may have received a fraudulent email, appearing to be sent from travelgate.com.au or hirum.com.au titled… Read more »

The difference between scam, hoax and phishing emails

By 24/06/2015

Online hoaxes are becoming more sophisticated, making it very difficult to identify whether an email, SMS or website is real… Read more »

ABC’s The Checkout Program & Directory Scam Sites

By 18/06/2015

An important message from Gold Coast Tourism:  You will probably all be aware or have been told of situations within… Read more »

Remember to update your OTA commission rates in HiRUM and HiSITE

By 12/06/2015

Hooroo is the latest online travel agent to raise its commissions following Expedia’s acquisition of Wotif, while industry giant Booking.com… Read more »

HiRUM How-To Videos Now Available!

By 18/05/2015

Our new HiRUM How-To Videos demonstrate each of our support help articles in action!  Watch the process and be guided… Read more »

Windows 10 is coming! Find out what it means for your Front Desk software

By 18/05/2015

Windows 10 is on the horizon and scheduled for release sometime in mid to late-2015. Microsoft will be offering a free upgrade to… Read more »

URGENT: Your Quickbeds password must be changed today

By 13/05/2015

Wednesday 13 May 2015 We understand that there has been some confusion and mixed messages around when this password change… Read more »

Booking.com Promotion Rooms

By 08/05/2015

A few properties have recently been caught out with overbookings from Booking.com in HiSITE Channel Manager. Some cases were a… Read more »

New to Expedia? Remember to check your rates!

By 30/04/2015

With many Wotif properties now making the switch to Expedia, HiRUM Software Solutions would like to remind our clients who are… Read more »

Booking.com Guest Communication Changes

By 28/04/2015

As you may already be aware, scammers are increasingly trying to find ways to gain access to online platforms like… Read more »

Quickbeds Password Security: Important Information For Hotels

By 28/04/2015

UPDATE: Your Quickbeds password must be changed by 2pm on Wednesday, 13 May 2015. For more information please click here…. Read more »

HiRUM is enhancing your support experience

By 16/04/2015

We are proud to introduce a new and exciting way for our properties to submit support requests for HiRUM Front… Read more »

Get ready for the Gold Coast Commonwealth Games 2018

By 15/04/2015

Gold Coast accommodation operators will learn about opportunities surrounding the Gold Coast 2018 Commonwealth Games at information sessions hosted by… Read more »

April Women In Tourism Breakfast

By 10/04/2015

Surfers Paradise really turned on perfect conditions for this morning’s Women In Tourism Breakfast.   Held in the Surfers Paradise… Read more »

Expedia and Wotif – Take advantage of the change

By 09/04/2015

Whilst there were some initial teething problems with Expedia folding Wotif into their distribution channel, those issues now appear to… Read more »

Opening of Griffith's Tourism Confucius Institute

How to engage Chinese travellers

By 09/04/2015

Learn how to do business with visitors from China, the largest market for Gold Coast tourism. 6 week program commences Thursday… Read more »

Something you may have missed from ARAMA

By 28/03/2015

Here’s something you may have missed!   Last Tuesday, the 24th at the Tugun Surf Club, ARAMA members gathered for the… Read more »

Everyday Heroes: Support Variety The Children’s Charity

By 25/02/2015

HiRUM Software Solutions is a proud sponsor of Grahame and Robin Henderson in the Variety Bass Hill to Bunbury Bash!… Read more »

HiSITE Channel Manager – Rejected/ No Allocation Message

By 20/02/2015

Rejected – No Allocation Message A HiSITE Channel Manager Booking Alert – Low Allocation email will be sent to your… Read more »

Introducing our corporate sponsor: Smoke Alarm Solutions

By 20/02/2015

Smoke Alarm Solutions supplies, installs and services smoke alarms in more than 210,000 Australian Homes, and have been doing so since… Read more »

Dealing with Zig Zag Bookings – HiSITE Channel Manager

By 20/02/2015

  Dealing with Zig Zag Bookings When a booking comes through to HiRUM with a unit number that looks similar… Read more »

Important Information Regarding Expedia

By 20/02/2015

EXPEDIA Connectivity Update Further to our recent difficulties with the changes being made by Expedia as they fold the WOTIF… Read more »

Booking.com

Scammers targeting hotels listed on Booking.com

By 19/02/2015

An email scam which attempts to capture commissions paid to Booking.com has been circulating around Europe, with a number of… Read more »

Arms Race Making Life Increasingly Tough for The Little Guy In Online Travel

By 16/02/2015

“Midnight Oil sang: “The rich get richer, The poor get the picture, The bombs never hit you, When you’re down so low, Bombers keeping… Read more »

In Memory Of Kane Bennett

By 05/02/2015

Tragically, Mary Mourgelas (former Director Destinations Hinterland and Gold Coast at TEQ)  and her family were struck by lightning in Worongary… Read more »

Mobile Usage and Online Booking

By 03/02/2015

The influence and impact of mobile devices on online booking is continually growing. eMarketers forecast that 47% of all online… Read more »

Online Bookings -Expedia Buys Travelocity

By 27/01/2015

Want to know the latest in what is happening with online bookings? – Expedia has just purchased Travelocity from Sabre… Read more »

Congratulations Lisa!!

By 04/11/2014

Lisa Batey has reached a milestone 10 years service with HiRUM Software Solutions   Thank you for all your hard… Read more »

Australian Dollar Drop A Bonus For Domestic Tourism

By 07/10/2014

The plummeting Australian dollar may be causing woes for intrepid Australians travelling abroad, but for the domestic tourism industry it… Read more »

Tourism Australia’s New Campaign: Restaurant Australia

By 07/10/2014

Managing director of Tourism Australia, John O’Sullivan, has refuted comments that the agency’s Restaurant Australia campaign is too focused on… Read more »

Sustainable Tourism and World Tourism Day

By 07/10/2014

With resorts and hotels all over the world going green, there is a mass desire to protect local environments, while… Read more »

The future of travel – what will holidays look like by 2024?

By 07/10/2014

What does the future of travel hold?  Check-in by robot?  Budget space flights?  Virtual holidays?  Hotels on the moon? Read… Read more »

Hotel Finder and the closed world of Hotel Distribution

By 03/10/2014

Wondering what’s in store next for Google when it comes to the travel industry?  A recent article in tnooz written… Read more »

ACCC says “yes” to Wotif Takeover By Expedia-Online Bookings

By 03/10/2014

The ACCC has today cleared the way for Expedia to complete its takeover bid of Wotif, concluding that the proposed… Read more »

Guide to Google+

By 01/10/2014

  This fantastic Google+ Guide summarises why Google + really matters in today’s marketing environment.  This infographic was put together… Read more »

Mobile Bookings on The Rise

By 01/10/2014

If you have been with HiRUM for a while, you will have already heard us extolling the importance of mobile… Read more »

Will sale of Wotif impact online bookings?

By 11/09/2014

The Australian Competition and Consumer Commission (ACCC) have waded into the sale of Wotif to Expedia. They have indicated that… Read more »

Latest International Tourism Survey

By 09/09/2014

Tourism and Events Queensland have published the results of an excellent survey undertaken by Tourism Research Australia. As accommodation providers,… Read more »

Congratulations Chateau Beachside

By 11/08/2014

Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they… Read more »

Why wouldn’t you go with Google Hotel Finder?

By 01/08/2014

Google is without rival in its industry dominance as a search engine and is naturally THE go-to source of instant… Read more »

Congratulations Chateau Beachside-1st Google Hotel Finder Direct Booking

By 01/08/2014

Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they… Read more »

Will you support the Variety Bash 2014?

By 17/07/2014

Variety Bash 2014 is about to hit the road again, and they are looking for sponsorship from supporters    … Read more »

Why Google Hotel Finder WILL Outperform the OTA’s

By 26/06/2014

If you are still under any illusions about the potential power of Google Hotel Finder, and its possible impact on the… Read more »

Get Expert Advice When Buying Management Rights Off The Plan

By 19/06/2014

Frank Higginson of Hynes Legal recently posted a very interesting article which outlined the differences when buying management rights off… Read more »

Annual Wage Decision 2014

By 06/06/2014

Annual Wage Review  The Fair Work Commission’s Minimum Wage Expert Panel handed down its Annual Wage Decision for 2014 on… Read more »

HiRUM supports Lions Club Sanctuary Cove

By 30/05/2014

HiRUM actively supports the local community whenever we get a chance, and a number of HiRUM staff regularly participate in the… Read more »

May Gold Coast Business Excellence Award won by HiRUM

By 30/05/2014

We are very excited to announce that HiRUM has won the Gold Coast Business Excellence Award in the Knowledge Management… Read more »

Congratulations Hervey Bay Colonial Lodge!

By 27/05/2014

would like to wish our clients Hervey Bay Colonial Lodge a hearty congratulations on recently winning 2014 Certificate Of Excellence… Read more »

Six Star Integrated Resorts To Boost Queensland Tourism Industry

By 27/05/2014

 Good News For the Queensland tourism Industry: Deputy Premier, Minister for State Development, Infrastructure and Planning The Honourable Jeff Seeney… Read more »

Congratulations Docklands Private Collection!

By 23/05/2014

The management and staff of would like to wish our clients Docklands Private Collection of Apartments a hearty congratulations on… Read more »

Why are the OTA’s So Successful?

By 23/05/2014

WILL GOOGLE HOTEL FINDER STOP THE OTA’s FROM STEAL YOUR LUNCH? Tnooz recently published a very interesting and informative article about the… Read more »

Google Hotel Finder – The Future For On-Line Travel Bookings?

By 13/05/2014

Without doubt, the on-line travel industry generates a massive annual turnover, with $162 billion in sales in 2012.  The travel… Read more »

5 reasons why your hotel needs a virtual tour with Google Business View

By 12/05/2014

12 May 2014 Google Indoor Street View is ideal for businesses which welcome people into their space. This is particularly… Read more »

From PAMDA to POA – A Summary For Management Rights Owners

By 02/05/2014

How will the POA affect Management Rights? In an article published by accomnews  on 30 April, John Mahoney of Mahoney… Read more »

Our New Team Member Snowy Is Definitely Not Short On Ambition

By 30/04/2014

She might be little in stature, but she is definitely aiming very big! Three weeks into the job and Snowy Johnston is already… Read more »

Accommodation Marketing – Increasing Your Bottom Line

By 30/04/2014

An understanding of Behavioural Economics in accommodation marketing can help you to market your property more effectively Tnooz has recently published… Read more »

Understanding Your Trust Account by Lauren Kropp

By 24/04/2014

Your trust account and the way you operate it is your lifeline.  When dealing with thousands of dollars there are… Read more »

Google Hotel Finder News

By 23/04/2014

Have you been watching the developments in Google Hotel Finder? We genuinely believe that Hotel Finder will be a game… Read more »

Google Hotel Finder Or Social Media For Advertising?

By 17/04/2014

Darren Huston, CEO of Priceline Group Inc, has confirmed that Facebook and Twitter ads have not been providing the desired… Read more »

HiSITE Channel Manager Connection Questionnaire

By 11/04/2014

As our valued clients, we like to ensure that HiSITE Channel Manager is providing you with the channel connections that… Read more »

Welcome To The Newest Member Of Our Team…….

By 09/04/2014

After a lengthy recruitment process, and an overwhelming response to our Seek advertisement, we’d like to introduce the newest member of… Read more »

Exciting News For HiRUM!

By 09/04/2014

Exciting News! In just three short weeks ago we said goodbye to Tash as she headed off to wait for… Read more »

Surfers Paradise Festival – Gold Coast Resorts and Accommodation

By 07/04/2014

For all our Gold Coast Resorts and Accommodation Properties; Surfers Paradise Festival is on 2nd – 26th April 2014 Surfers… Read more »

Hospitality Software Clients! Please dig deep for the Lawrence brothers

By 01/04/2014

A Current Affair ran a story last night about three teenage brothers from Western Sydney who have endured tremendous tragedy…….recently… Read more »

A Resident Letting Agent’s Actions Cost $700,000

By 28/03/2014

A resident letting agent and his associated company have incurred costs of in excess of $760,000, and are no longer… Read more »

Management Rights and The Privacy Law Amendments

By 26/03/2014

Frank Higginson of Hynes Legal has published an excellent article which specifically explains the ramifications of the Privacy Act for… Read more »

Onsite Property Managers – How To Keep Your Properties Under Management

By 25/03/2014

As an ex property manager in a real estate business, I am only too aware that real estate agents see… Read more »

Google Initiatives and Google Hotel Finder

By 20/03/2014

You have no doubt heard us talking about Google Hotel Finder, and the dramatic difference we believe Hotel Finder will… Read more »

Check-in.com.au Records A Loss …..Again

By 13/03/2014

Who can forget Check-in.com? …….the Online Travel Agent which left us unceremoniously last year, with $4.4 million in debt and… Read more »

Who moved Wotif’s Cheese? Google Hotel Finder

By 07/03/2014

This article is about how Google Hotel Finder is affecting Wotif. To connect your property to Google Hotel Finder CLICK… Read more »

Proposed “Bed Tax” for the Gold Coast

By 03/03/2014

An interesting proposal for all our Property Management System users to ponder….. The City Of Gold Coast Mayor, Councillor Tom… Read more »

You can make a difference. Help get these little boys the treatment they need!

By 26/02/2014

To all our PMS Clients and Channel Manager System clients – let’s get on board and help these two little… Read more »

Google Hotels is coming

By 20/02/2014

There is an incredibly exciting new initiative on the way from google, which will be a complete game changer when… Read more »

Technology, Travel, Online Accommodation and Google for the Gen Y’s

By 17/02/2014

It’s no secret that 16 to 24 years olds are incredibly tech savvy, and without a doubt are social media… Read more »

Office Of Fair Trading Inspections

By 30/01/2014

The Office of Fair Trading has recently been conducting random inspections Some of the items that they seem to be… Read more »

Lucinda reaches a milestone- 10 years service with HiRUM

By 30/01/2014

 Thank you for everything you have done over the past 10 years! All the Team at HiRUM wish you the… Read more »

Resident Managers Involvement in General Meeting Voting

By 17/01/2014

As a Resident Manager with a lot invested in your accommodation property, both emotionally and financially, the temptation may certainly… Read more »

SECURITY and BACKUP of your Hirum Property Management System

By 10/01/2014

Have you recently considered the SECURITY and BACKUP of your HiRUM Property Management System Data and Documents? On the Backup… Read more »

New Year, New Opportunities, New Goals

By 02/01/2014

Realistic, achievable, measurable business goals will help you to set a plan for the future and reach it……Have a think… Read more »

Happy New Year From HiRUM

By 31/12/2013

  The Management and Staff of HiRUM wish you a happy and prosperous 2014. We look forward to working with… Read more »

No GST on rent of Manufactured Homes

By 23/12/2013

Another compelling reason for our property management software users to become members of ARAMA; ARAMA had previously defended the Management Rights Industry… Read more »

Kirra Surf Apartments Benefit From HiRUM’s Property Management Software

By 20/12/2013

Accomnews have recently published a fantastic interview with Kirra Surf Apartments, extolling the benefits of HiRUM Property Management Software. Kirra… Read more »

HiRUM PMS Congratulates Luiz!

By 29/11/2013

Accommodation Achiever Award Winner The Accommodation Achiever Awards were announced last night in Sydney. These awards recognise high achievers across… Read more »

Christmas Party Responsibilities

By 22/11/2013

In the lead up to the silly season, it is opportune to give some thought to the Christmas Party responsibilities… Read more »

Out With PAMDA, In With POA

By 21/11/2013

Guess what? To all our Property Management Software users, stay tuned, as change is in the wind. The new draft… Read more »

Don’t Let OTA’s Hijack Your Brand

By 18/11/2013

Are the Online Travel Agents hijacking your brand?  Recent actions by some leading players in the accommodation market, may give… Read more »

Control Your Terms of Trade

By 18/11/2013

How would you feel about letting a guest stay on credit? How about they stay at your property no questions… Read more »

Guidelines From the OFT With Respect To Schoolies

By 11/11/2013

The office of Fair Trading has issued some guidelines with respect to booking accommodation to ‘schoolies’ groups this year.These guidelines… Read more »

HiSITE Channel Manager Clients

By 05/11/2013

Check your Holiday Rates To Take Advantage Of Peak Season Bookings HiSITE Channel Manager clients….It’s November already…. bookings for the… Read more »

HiSITE Channel Manager Clients

By 05/11/2013

Check your Holiday Rates To Take Advantage Of Peak Season Bookings HiSITE Channel Manager clients….It’s November already…. bookings for the… Read more »

Does your PMS provider go the extra mile?

By 29/10/2013

What do you get for your money from your Property management Software provider? Your job can be stressful, right? And… Read more »

HiRUM PMS Showcases Villa Del Lago

By 29/10/2013

Queenstown, New Zealand HiRUM is proud to showcase another beautiful property. Our clients, Villa Del Lago, sent through this beautiful… Read more »

Why Onsite Management Wins Hands Down

By 22/10/2013

Why Onsite Management Works Better For Lot Owners? Without a doubt, onsite management has  a substantial advantage over property management… Read more »

Sylvia Johnston of HiRUM Accommodation software at the women in toursim breakfast

Pink Polar Expedition – HiRUM Accommodation Software

By 21/10/2013

HiRUM Accommodation Software had the pleasure of attending a fantastic Women In Tourism Breakfast on the 4th October, in support… Read more »

New Theme Park Campaign To Supercharge Gold Coast Tourism

By 10/10/2013

In a joint statement, Campbell Newman and Jann Stuckey have announced another boost to Gold Coast Tourism, with an advertising… Read more »

Gold Coast Holidays – A Fun Destination

By 08/10/2013

The Honourable Jann Stuckey, Minister for Tourism, has announced that the Gold Coast, and Gold Coast holidays in particular, will… Read more »

Business Structures and Asset Protection

By 04/10/2013

The Importance Of Investigating and Structuring Any New Business Carefully To Maximise Asset Protection Tony Rossiter from Holmans Accounting published… Read more »

Hotham Holidays

By 02/10/2013

No doubt about it, here at HiRUM we are enjoying the stunning Gold Coast weather.  But it is very difficult not to… Read more »

Gold Coast Letting Pool Workshop Success!

By 27/09/2013

ARAMA held another very successful Letting Pool Workshop on the Gold Coast on Wednesday night. Around 60 people attended the… Read more »

Important news for Channel Manager clients

By 25/09/2013

Check-in.com.au undergoing system maintenance Check-in.com.au have advised that they will undergo system maintenance this Friday. Please be advised Check-in will… Read more »

Accommodation Industry Golf Day

By 17/09/2013

The Accommodation Industry Golf Club held another successful golf day on the 5th September at Arundel Hills Golf Club. The… Read more »

Women In Tourism Breakfast

By 12/09/2013

What a wonderful start to a Friday morning! Last Friday we were lucky enough to attend the Women In Tourism… Read more »

Is Your Booking Form Mobile Ready?

By 02/09/2013

Mobile devices – the way of the future for the accommodation business Consumer habits are changing, with the advent of… Read more »

Check-in.com Checking Back In – Buyer Beware

By 28/08/2013

Check-in.com has been purchased and re-listed just 8 weeks after their financial collapse under debts (reportedly) in excess of $4.4… Read more »

Accommodation Industry – Hottest 100

By 27/08/2013

Recent data compiled by Experian Hitwise and TravelTrends.biz shows booking.com with an extraordinary ranking of  4th place in their list… Read more »

Nurofen Initiative – Variety Bankstown To Ballarat Bash

By 27/08/2013

This year’s Bankstown To Ballarat Bash commences 22nd August ! Nurofen, one of Variety’s Corporate Partners, is producing behind the… Read more »

The Risks Of Data Sharing

By 27/08/2013

Recently several hospitality managers have been caught out by unwittingly handing over their sensitive business data to a third party… Read more »

Supreme Court Ruling On Class 2 Buildings

By 01/08/2013

By John Mahoney, Mahoney Lawyers  mahoneylawyers.com.au In what is one of the most important decisions ever for the management rights… Read more »

Vale Dave Allen

By 01/08/2013

It is with deep regret that we inform you of the passing of Dave Allen OBE.  Dave passed away aged… Read more »

Hirum Clients – Wotif.com Virtual Credit Card

By 01/08/2013

As of the 29th July 2013, Wotif.com is implementing a new method of payment for all bookings.  They will supply… Read more »

Office Hours – Are They Really Necessary?

By 01/08/2013

Written By Frank Higginson Of Hynes Legal When I first started my articles of clerkship at a venerated management rights… Read more »

New Accommodation Scam Comes To Light In WA

By 01/08/2013

It appears that Accommodation providers in Western Australia are being targeted by scammers, who are using stolen credit cards to… Read more »

Congratulations to Beachfront Apartments and Vue Apartments Trinity Beach

By 01/08/2013

Trinity Beach does it again with three properties being ranked in the top nine accommodation houses in Australia in the… Read more »

Gold Coast – Proposed Development of Parklands

By 01/08/2013

Media Release Deputy Premier, Minister for State Development, Infrastructure and Planning The Honourable Jeff Seeney Call for feedback on Parklands… Read more »

Barter Card’s Women in Business luncheon

By 26/02/2013

I was thrilled to be invited recently by HiRUM to a Women in Business Luncheon with Karen Phillips, presented by… Read more »

Loving Queensland

By 20/02/2013

A recent blog article from Queensland Tourism gave me a good reason to write today’s blog – I was excited… Read more »

HiRUM Software

By 02/07/2012

An interesting trend is emerging which will surprise many Property Managers. Over the past two years direct to property online… Read more »

Can HiRUM Connect You with Your Guests?

By 16/05/2012

Did you know that Hirum Property Management Software allows property managers to access their database to create their own marketing… Read more »

Ever wondered why ‘Property Management software’ was created?

By 30/04/2012

Property Management systems have been widely used for many types of businesses over the years – real estate, manufacturing, government… Read more »

Contract Marketing …. Are you aware of all the facts?

By 16/04/2012

With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »

Is this another Scam?

By 15/03/2012

In recent times how often have you had clients walk in the door and request a month long accommodation booking?… Read more »

Are Property Managers getting a ‘Raw Deal’?

By 27/02/2012

HiRUM is always keeping an eye out for useful information to pass onto you, we’d even love to hear your… Read more »

Google brings the World to Travellers

By 30/01/2012

  How often have you heard the term ‘Google it’ ? meaning to search on the Internet browser ‘Google’ for… Read more »

Chinese Cultural Requirements

By 13/09/2010

When thinking about encouraging Chinese tourists to your door, you will need to assess any Cultural requirements, to enhance their holiday and encourage return visits. A good start is with ‘Yum Cha’;

The Benefits of Automation! Statistics proves it’s worth.

By 23/08/2010

Hirum users who have the Hirum booking form on their own web site along with direct integration into Hirum enjoyed almost $1million worth of direct bookings during the month of July. This in turn resulted in an additional $80,000 increase in revenue for their owners as well as saving the managers a lot of money in both time and workload.

This is a true win win for all parties.

International Tourism – increasing?

By 13/08/2010

‘International visitor arrivals to Australia increased 3% over the year ended June 2010, with arrivals from Asia continuing to underpin Australia’s growth.

Chinese Tourism – are your ready for it?

By 22/07/2010

I’v noticed an increase of information on radio news stories and Newspaper articles on ‘China’ recently. Tourism, Language, World News… Read more »

What’s happening in your Street?

By 21/07/2010

I went along to the Jazz festival in Broadbeach some weeks ago and found the whole area abuzz with activity and music. Now Broadbeach is in the middle of its Food and Wine week. Do you have an active community to build business for the local area?

Social Media – What is it and should you use it?

By 12/07/2010

Social Media is the newest way to communicate your thoughts, ideas, concerns, purchases, plans, or just about anything really. Facebook added 100 Million users in less than 9 months! There are over 200,000,000 Blogs!

Why more people choose HiRUM than any other product.

By 02/07/2010

…..Even better, the Hirum total solution allows you to increase your owners return by 8%, now wouldn’t that put a smile on their faces!

Buying Management Rights? What about your Domain Name & Website?

By 30/06/2010

The most difficult time is when a hotel or resort changes hands but no reference is made in the contract of sale as to the ownership of the Website and the domain name. The reason behind this is often quite alarming, the sellers simply don’t know and the buyers simply don’t know to ask!