Customer Support

Our support team know our products inside out! With years of experience, we are extremely confident they will resolve your query each and every time. Please feel free to log a Support Ticket through the form on the right or call us on (07) 5574 4990. Our Support Team will contact you as soon as possible. For technical issues, we have a virtual connection allowing us to connect direct to your system and investigate.

Once a support specialist is available, they will contact you directly and may request you download either the ‘Virtual Network Connection’ (VNC) or our Team Viewer remote desktop support. These tools allow us to connect directly to your computer and talk you through the resolution or fix the issue for you whilst on-screen. Connection is terminated once your query has been resolved.

VNC
teamviewer

Above are the links to the Virtual Network Connection (VNC) and Team Viewer remote desktop support. Once a member of our Support Team have instructed you to do so please click on the specified link above and run the program. HiRUM support will then instruct you through the help desk connection.

Our Support Team are here to assist Monday – Friday 9am – 5pm

Emergency Assistance is available 24/7 outside of the above hours. (numbers available to registered clients)

 

Submit a Support Ticket

If you are a current HiRUM client and require assistance, please complete the support request below. We will contact you to resolve your query in a timely manner.
Or, alternately, you can view the extensive help sheets available in our eLearning Centre.

 

Guidelines

Explain your query as clearly as possible. We will either phone, email or fax a response. Please allow time for our support staff to investigate.

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