Customer Service Officer

We are looking for a highly motivated individual who has exceptional customer service skills to make a valued contribution to our team.

HiRUM Software Solutions is a leading Property Manager Software company with more than 1200 properties across Australian, New Zealand, Fiji & Indonesia.

With Head Office based on the Gold Coast we are looking for a Permanent full-time employee, who is dedicated to making a difference. Reporting to the Office & Client Service Manager, the main responsibility of this role include but will not be limited to:

Key Responsibilities:

  • Providing a high level of customer service
  • Troubleshoot problems and advise customers of the appropriate action
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about the Company’s products and services
  • Interact with all team members creating a professional and productive place of work
  • Respond promptly to customer requests for technical assistance in person, via phone or electronically and advise client on appropriate action
  • Log all help desk interactions and administer help desk software
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Support all internal and external functions and training seminars
  • Train prospective and current customers via phone/onsite or in the office
  • Travel onsite to demonstrate/train how to use our software packages
  • Assist with all End of Month balancing for customers
  • Ensure all of your actions comply with relevant Acts, Policies, legal requirements and ethical standards

You will have:

  • A strong working knowledge of HiRUM PMS & HiSITE Channel Manager
  • Demonstrated success in a similar role
  • Effective communication and customer service skills
  • Well-developed organisational skills
  • Attention to detail
  • Self-sufficient in Word, Excel and PowerPoint
  • Knowledge of call centre operations
  • Fast accurate typing ability
  • IT industry experience an advantage
  • End of Month Trust Account experience will be an advantage

In return you will:

  • Be provided with an excellent work environment
  • Work in a fun, dynamic team that has a passion for helping others and archiving high
  • Gain exposure to working for a leading Property Manager Software company

The successful candidate will be required to work Monday to Friday, will be available to travel (when required). If this role sounds like you, please email through a cover letter along with your resume to natasha@hirum.com.au

Due to the volume of applicants, we will only contact the shortlisted candidates.

Front Office Receptionist

Resort Name: Suntower Apartments
Location: The Esplanade Surfers Paradise
Position Description: Front office reception in Holiday building (12 units in letting pool)
Experience Required: Hirum efficient
Hours: Saturday 830am-230pm
How to apply: Lesley 0439 717 156

Casual Guest Service Agent/s

Resort Name: Park Regis Concierge Apartments, Cremorne
Location: Cremorne / Sydney
Position Description: Park Regis Concierge Apartments in Cremorne is under new management and is
looking for Guest Service Agents to join the existing Front of House team. You’ll have the responsibility of being the face and voice of the hotel. You’ll greet new arrivals, answer calls from guests, assign rooms and organise payments, all with a can-do
attitude and a warm smile.

Key duties

  • Assisting with accommodation reservations including booking and confirming requests
  • Check in/out including final invoicing
  • Performing concierge / front office duties
  • Handling general enquiries from prospective guest
  • Answering telephones, liaising with couriers and contractors

What we are looking for

  • reception experience in a similar environment preferred
  • Proven commitment to high standards of customer care and service
  • Flexibility with availability to work either morning or afternoon during the week and weekends
  • Excellent interpersonal skills plus written and verbal communication
  • Strong ability to prioritise
  • Hirum PMS experience is advantages but NOT essential

Experience Required: Previous Hirum Experience is preferred
Hours: Business demands
How to apply: Please send your resume to paul.mcmurray@bmchospitality.com

Live on site Caretakers

Resort Name: Cairns Rainbow Resort
Location: Cairns, Queensland
Position Description: Full time hours running front reception, general over watch of the property. Living on site.
Experience Required: 5+ years motel/hotel/resort management experience, 5+ years Hirum experience.
Hours: 80 hours as a couple
How to apply: Send resume to topendproperty@gmail.com