HiRUM Employment Opportunities

Customer Service Officer

We are looking for a highly motivated individual who has exceptional customer service skills to make a valued contribution to our team.

HiRUM Software Solutions is a leading Property Manager Software company with more than 1200 properties across Australian, New Zealand, Fiji & Indonesia.

With Head Office based on the Gold Coast we are looking for a Permanente full-time employee, who is dedicated to making a difference. Reporting to the Office & Client Service Manager, the main responsibility of this role include but will not be limited to:

Key Responsibilities:

  • Providing a high level of customer service.
  • Troubleshoot problems and advise customers of the appropriate action.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about the Company’s products and services.
  • Interact with all team members creating a professional and productive place of work.
  • Respond promptly to customer requests for technical assistance in person, via phone or electronically and advise client on appropriate action.
  • Log all help desk interactions and administer help desk software
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Support all internal and external functions and training seminars
  • Train prospective and current customers via phone/onsite or in the office.
  • Travel onsite to demonstrate/train how to use our software packages
  • Assist with all End of Month balancing for customers
  • Ensure all of your actions comply with relevant Acts, Policies, legal requirements and ethical standards.
  • You will have:
  • A strong working knowledge of HiRUM PMS & HiSITE Channel Manager
  • Demonstrated success in a similar role
  • Effective communication and customer service skills
  • Well-developed organisational skills
  • Attention to detail
  • Self-sufficient in Word, Excel and PowerPoint
  • Knowledge of call centre operations
  • Fast accurate typing ability
  • IT industry experience an advantage
  • End of Month Trust Account experience will be an advantage
  • In return you will:
  • Be provided with an excellent work environment
  • Work in a fun, dynamic team that has a passion for helping others and archiving high.
  • Gain exposure to working for a leading Property Manager Software company

The successful candidate will be required to work Monday to Friday, will be available to travel (when required). If this role sounds like you, please email through a cover letter along with your resume to operations@hirum.com.au

Due to the volume of applicants, we will contact shortlisted candidates only.

Industry Employment

Position:  Front Desk Receptionist

Resort Name: Mariners North Holiday Apartments.

Location: The StrandTownsville

Position Description: Casual Front Desk Receptionist/ Initially 1 – 2 days per week as required.

Key duties: Answer phone, take reservations and payments. Check In – Check guests. Provide guest services, tours etc.

What we are looking for: Well present competent front desk receptionist to assist existing managers and staff. We are looking for a person who could open up and close reception when managers have a day off. Do the end of day banking etc.

Experience Required: Previous front desk experience and be competent with Hirum PMS.

Hours: Mon – Friday 8.30am – 5.30pm. ( Or as required). Sat & Sun 8.30 am – 2.00pm.

How to apply: Please send an application to: Stephen Sargent – General Manager. admin@marinersnorth.com.au

Resort Name: Terrigal Pacific Coastal Retreat

Location: Central Coast NSW – Terrigal

Position Description: Front desk /Reception Controller

Key duties:     

  • You would be responsible for all reservation and booking inquiries and control Hirum to 3 way
  • Control our social media – facebook, instagram – most done through our website
  • Co-ordinate our housekeeping team daily schedules
  • General office duties

What we are looking for: Someone to join and enhance our great team. This person requires a pleasant phone manner and polite and fun disposition. Preference will be given to someone within the tourism industry.

Experience Required:  Knowledge of Hirum or another accommodation booking system within

Hours: from 20-35 hours per week – flexible with this to suit applicant

How to apply: Send Resume to sue@terrigalpacific.net.au or contact us on 0410 355 050

Position: Front Office Receptionist

Resort Name: Crystal Beach Holiday Apartments

Location: TUGUN

What we are looking for:

  • Reception experience in a similar environment preferred
  • Proven commitment to high standards of customer care and service
  • 9am till 1pm Monday to Friday
  • Excellent interpersonal skills plus written and verbal communication
  • Strong ability to prioritise
  • Hirum PMS experience

Experience Required: Previous Hirum Experience is preferred

Hours: Normal Business hours 9am to 1pm Monday to Friday – Maybe the odd Saturday

How to apply: Please send your resume to Eva Glasgow – cbeach@bigpond.com