April Women In Tourism Breakfast

Surfers Paradise really turned on perfect conditions for this morning’s
Women In Tourism Breakfast.  

Held in the Surfers Paradise Festival Marquis, right on the beach, it was easy to see why we have such a popular tourist destination on our doorstep.


women in tourism brekky april 3


As well as the great company and yummy breakfast from Progressive Catering and Events and Zarrafas Coffee, we also heard from a very interesting panel of ladies in the Tourism Industry. Melinda Harrison, Marketing Manager Tactical for Mantra Group, Laura Younger, Chairperson of Surfers paradise Alliance and Councillor and Deputy Mayor Donna Gates, shared some fantastic insights into the future for Surfers Paradise.

Here are just a few of their interesting snippets;

  • Surfers Paradise Alliance has in place a system of “Footpath Intelligence”  which essentially gives your phone a number when you enter the Surfers Paradise precinct and tracks your movements.  (It isn’t able to identify you or your phone number, so rest assured “Big Brother” hasn’t taken over just yet!)  However it is able to provide incredible intelligence with respect to the foot traffic in the area, and the success of various events in the Surfers Paradise Precinct. For example, its highlighted that there were 140,000 people in the Surfers Paradise precinct on Good Friday! It also proved the resounding success of the sand sculptures event, with 100,000 people above the usual guest level in the area, attending over the 3 weeks of the event.  This is a huge boost to the local economy even with the intense rain received in the second week, which meant everything needed to be re-built.  These numbers were up 20% on the previous year.
  • Seafire next weekend is anticipated to be a huge success as the finale of the Surfers paradise Festival, with 2.3 tonne of fireworks set to light up the sky over the beach between 7 and 8 pm on Saturday 18th
  • There are now 650 events in the Gold Coast annually – that’s a huge number!  We need to stay in tune with what is happening in our local area and offer as much support as possible as these events are draw cards and fantastic for the tourism industry.  Promote them on social media and to your guests- get behind them in any way you can as it’s to the benefit of the whole area.
  • The Jewel Development is on its way – Surfers Paradise first new luxury Beachfront Resort in 20 years!  With a six star hotel and mix of luxury apartments and hotels suites, the three imposing towers have been designed to look  like huge crystals.  Sitting on 110m of beachfront and with extensive resort facilities, it promises to breathe new life into the area, at a development cost of a tidy $1 billion.
  • With a council election not far away, Councillor Gates reminded us of the focus that the Mayor has on developing the Gold Coast, and the benefits that will bring for such a tourism- driven area
    women in tourism 4

Congratulations to everyone from Women In Tourism for the fantastic job they did this morning.  I’m quite sure this venue would have offered up quite a number of logistical challenges, but they definitely rose to the occasion.women in tourism april brekky  Looking forward to their next event, but it’s difficult to see how they will be able to top this one!!


by Sally Baumber

Expedia and Wotif – Take advantage of the change

Whilst there were some initial teething problems with Expedia folding Wotif into their distribution channel, those issues now appear to have been resolved. Expedia advise us that they now have systems in place to effectively make the change without it having… Read more »

How to engage Chinese travellers

Learn how to do business with visitors from China, the largest market for Gold Coast tourism. 6 week program commences Thursday 30 April 2015.  Queensland Tourism Industry Council and Gold Coast Tourism have launched the ‘Ni Hao – China’ program to… Read more »

HiSITE Channel Manager – Rejected/ No Allocation Message

Rejected – No Allocation Message A HiSITE Channel Manager Booking Alert – Low Allocation email will be sent to your property if an OTA/channel (Wotif for example) is showing availability when in actual fact HiSITE does not have availability. This… Read more »

Dealing with Zig Zag Bookings – HiSITE Channel Manager

  Dealing with Zig Zag Bookings When a booking comes through to HiRUM with a unit number that looks similar to ‘NOUU: 2br’ this happens because HiRUM cannot allocate a single room for the length of the booking made, even… Read more »

Important Information Regarding Expedia

EXPEDIA Connectivity Update Further to our recent difficulties with the changes being made by Expedia as they fold the WOTIF platform into their technology, we are pleased to announce that their technical team are currently addressing our concerns. Senior management… Read more »

Scammers targeting hotels listed on

An email scam which attempts to capture commissions paid to has been circulating around Europe, with a number of hotels falling victim.

Arms Race Making Life Increasingly Tough for The Little Guy In Online Travel

“Midnight Oil sang: “The rich get richer, The poor get the picture, The bombs never hit you, When you’re down so low, Bombers keeping coming, Engines softly humming, The stars and stripes are running, For their own big show.” The iconic Aussie group may have singing about… Read more »

In Memory Of Kane Bennett

Tragically, Mary Mourgelas (former Director Destinations Hinterland and Gold Coast at TEQ)  and her family were struck by lightning in Worongary on Saturday which killed her husband Kane Bennett, and left both Mary and her two young children injured. As a… Read more »

Mobile Usage and Online Booking

The influence and impact of mobile devices on online booking is continually growing. eMarketers forecast that 47% of all online travel research will be via a mobile device. PhoCusWright US Online Travel Review 13th Edition expects mobile travel bookings in… Read more »

Online Bookings -Expedia Buys Travelocity

Want to know the latest in what is happening with online bookings? – Expedia has just purchased Travelocity from Sabre for a cool $280 million in cash. Whilst their interest in Travelocity has been quite evident for the last 18… Read more »

Merry Christmas From HiRUM

Congratulations Lisa!!

Lisa Batey has reached a milestone 10 years service with HiRUM Software Solutions   Thank you for all your hard work.  Here’s to another 10 years!!

Australian Dollar Drop A Bonus For Domestic Tourism

The plummeting Australian dollar may be causing woes for intrepid Australians travelling abroad, but for the domestic tourism industry it is good news. On Tuesday last week, the dollar slid to a near four-year low against its American counterpart, partly… Read more »

Sustainable Tourism and World Tourism Day

With resorts and hotels all over the world going green, there is a mass desire to protect local environments, while also boosting economic growth. The tourism industry impacts nearly every location on the planet — and its relationship with the… Read more »

Hotel Finder and the closed world of Hotel Distribution

Wondering what’s in store next for Google when it comes to the travel industry?  A recent article in tnooz written by Craig Stewart, a Director at Hotel Distribution Technology provider, “FreeToBook” lets us in on the future as he sees… Read more »

ACCC says “yes” to Wotif Takeover By Expedia-Online Bookings

The ACCC has today cleared the way for Expedia to complete its takeover bid of Wotif, concluding that the proposed acquisition was not likely to result in a substantial lessening of competition. The takeover still remains subject to approval by… Read more »

Guide to Google +

  This fantastic infographic summarises why Google + really matters in today’s marketing environment.  This infographic was put together by Russel Cooke – a journalist and business consultant based in Louisville, KY. An early proponent of Google Plus. He often discusses social… Read more »

Mobile Bookings on The Rise

If you have been with HiRUM for a while, you will have already heard us extolling the importance of mobile when it comes to ensuring you are ready to take advantage of all potential bookings for your property. The mobile market… Read more »

Will sale of Wotif impact online bookings?

The Australian Competition and Consumer Commission (ACCC) have waded into the sale of Wotif to Expedia. They have indicated that the $685 million deal has the potential to decrease competition and  increase commission.  Expedia operates on a considerably higher commission… Read more »

Latest International Tourism Survey

Tourism and Events Queensland have published the results of an excellent survey undertaken by Tourism Research Australia.   As accommodation providers, we recommend that everyone has a thorough read of these results.  This information is invaluable to give you a… Read more »

Congratulations Chateau Beachside

Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they went live on the 1st July!!  No doubt there will be many, many more to come. We are very excited… Read more »

Why wouldn’t you go with Google Hotel Finder?

Google is without rival in its industry dominance as a search engine and is naturally THE go-to source of instant information. With the abundance of choice available these days, search users are always looking for the simplest and fastest way… Read more »

Congratulations Chateau Beachside-1st Google Hotel Finder Direct Booking

Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they went live on the 1st July!!  No doubt there will be many, many more to come. We are very excited… Read more »

Will you support the Variety Bash 2014?

Variety Bash 2014 is about to hit the road again, and they are looking for sponsorship from supporters     We have sponsored Grahame and Robin Henderson in the past – they are Gold Coast locals – and they have… Read more »

Why Google Hotel Finder WILL Outperform the OTA’s

If you are still under any illusions about the potential power of Google Hotel Finder, and its possible impact on the likes if Priceline and other OTA’s, read the article below. This brilliant article in Tnooz by Thibault Lecuyer, Vice President… Read more »

Get Expert Advice When Buying Management Rights Off The Plan

Frank Higginson of Hynes Legal recently posted a very interesting article which outlined the differences when buying management rights off the plan, and the reasons why expert advice really is crucial. With the economy slowly changing, Hynes Legal have seen… Read more »

Annual Wage Decision 2014

Annual Wage Review  The Fair Work Commission’s Minimum Wage Expert Panel handed down its Annual Wage Decision for 2014 on 4th June. As a consequence of the decision, minimum wage rates will increase by 3%.  This will add $18.70 to the… Read more »

HiRUM supports Lions Club Sanctuary Cove

HiRUM actively supports the local community whenever we get a chance, and a number of HiRUM staff regularly participate in the Lions Club of Sanctuary Cove….. We recently spent Sunday fund-raising on the Bunnings BBQ at Arundel.  Who can resist a… Read more »

HiRUM Wins May Gold Coast Business Excellence Award

 We are very excited to announce that HiRUM has won the Gold Coast Business Excellence Award in the Knowledge Management and Information Technology Category, for the Month of May. This is the second year in a row that we have participated… Read more »

Congratulations Hervey Bay Colonial Lodge!

would like to wish our clients Hervey Bay Colonial Lodge a hearty congratulations on recently winning 2014 Certificate Of Excellence for consistently earning top ratings from Trip Advisor Travellers. Well done, and what a great reflection of your hard work!

Why are the OTA’s So Successful?

WILL GOOGLE HOTEL FINDER STOP THE OTA’s FROM STEAL YOUR LUNCH? Tnooz recently published a very interesting and informative article about the OTA’s and why they have, to date , been so successful in dominating the online accommodation market. The full article… Read more »

Google Hotel Finder – The Future For On-Line Travel Bookings?

Without doubt, the on-line travel industry generates a massive annual turnover, with $162 billion in sales in 2012.  The travel industry spends vast sums in advertising dollars with Priceline, Expedia, Trip Advisor and the like. As Douglas Quinby, Vice President… Read more »

5 reasons why your hotel needs a virtual tour with Google Business View

12 May 2014 Google Indoor Street View is ideal for businesses which welcome people into their space. This is particularly applicable to the accommodation and travel industry. Based on the success of Street View, it’s no surprise that many businesses… Read more »

From PAMDA to POA – A Summary For Management Rights Owners

How will the POA affect Management Rights? In an article published by accomnews  on 30 April, John Mahoney of Mahoney Lawyers outlines the changes to the POA legislation compared with  the PAMD and what this will mean for Management Rights… Read more »

Our New Team Member Snowy Is Definitely Not Short On Ambition…..

She might be little in stature, but she is definitely aiming very big! Three weeks into the job and Snowy Johnston is already trying out Phil’s chair  for size…………. Talk about a mover and a shaker! Maybe when you are already in your 100’s… Read more »

Accommodation Marketing – Increasing Your Bottom Line

An understanding of Behavioural Economics in accommodation marketing can help you to market your property more effectively Tnooz has recently published a very interesting article which highlights some of the Behavioural Economics that lies behind our purchase decisions.  This article is aimed at… Read more »

Understanding Your Trust Account by Lauren Kropp

Your trust account and the way you operate it is your lifeline.  When dealing with thousands of dollars there are 2 types of people. 1)      Honest 2)      Dishonest There is no in between.  As an onsite manager landlords are trusting… Read more »

Google Hotel Finder News

The latest on Google Hotel Finder – Posted Wednesday 23/4/14 Have you been watching the developments in Google Hotel Finder? We genuinely believe that Hotel Finder will be a game changing opportunity to allow accommodation properties  to attract direct to… Read more »

Google Hotel Finder Or Social Media For Advertising?

Darren Huston, CEO of Priceline Group Inc, has confirmed that Facebook and Twitter ads have not been providing the desired return on their advertising dollars, and that without a doubt Google remains the place to spend your advertising dollars with… Read more »

HiSITE Channel Manager Connection Questionnaire

As our valued clients, we like to ensure that HiSITE Channel Manager is providing you with the channel connections that you feel are valuable to your business. Would you please take a moment of your time to complete the following… Read more »

Welcome To The Newest Member Of Our Team…….

After a lengthy recruitment process, and an overwhelming response to our Seek advertisement, we’d like to introduce the newest member of our team…………… Snowy Johnston Snowy comes from an extensive background in people management, and we are sure with her comprehensive… Read more »

Exciting News For HiRUM!

Just three short weeks ago we said goodbye to Tash as she headed off to wait for baby number two…………… The girls in the office celebrated the impending arrival with a lovely dinner and baby shower, while the boys in… Read more »

Hospitality Software Clients! Please dig deep for the Lawrence brothers

A Current Affair ran a story last night about three teenage brothers from Western Sydney who have endured tremendous tragedy…….recently orphaned, they have already endured their father’s death some years ago, serious illness of their brother, and now, most recently,… Read more »

A Resident Letting Agent’s Actions Cost $700,000

A resident letting agent and his associated company have incurred costs of in excess of $760,000, and are no longer eligible for a licence, following disciplinary action by the Office Of Fair Trading. The Property Agents and motor Dealers Act… Read more »

Management Rights and The Privacy Law Amendments

Frank Higginson of Hynes Legal has published an excellent article which specifically explains the ramifications of the Privacy Act for management rights businesses. The 1988 Act has been amended, and it is important to understand what the implications may be… Read more »

Onsite Property Managers – How To Keep Your Properties Under Management

As an ex property manager in a real estate business, I am only too aware that real estate agents see the managements in your letting pool as fair game when it comes to increasing their own business.  Understandably, external agents… Read more » Records A Loss …..Again

Who can forget …….the OTA which left us unceremoniously last year, with $4.4 million in debt and no less than 5300 consumer and industry creditors out of pocket. At the time, a number of our property management software clients… Read more »

Women In Tourism Breakfast – Layne Beachley

We were treated to another fantastic Women In Tourism breakfast at the beautiful Sheraton Mirage last Friday morning. If you are looking for a great networking organisation; an opportunity to make new friends and meet like-minded people and fellow tourism… Read more »

Who moved Wotif’s Cheese? Google Hotel Finder

This article is about how Google Hotel Finder is affecting Wotif. To connect your property to Google Hotel Finder CLICK HERE ….what’s it got to do with cheese and Google Hotel Finder?….read on and we’ll explain…. For those of you… Read more »

Proposed “Bed Tax” for the Gold Coast

An interesting proposal for all our Property Management System users to ponder….. The City Of Gold Coast Mayor, Councillor Tom Tate, has recently announced that he has written to Queensland local Government Minister, David Crisafulli, asking him to consider legislative… Read more »

You can make a difference. Help get these little boys the treatment they need!

To all our PMS Clients and Channel Manager System clients – let’s get on board and help these two little boys get well! These two little Gold Coast local twins have certainly suffered a lot in their short lives.  They… Read more »

Technology, Travel, Online Accommodation and Google for the Gen Y’s

It’s no secret that 16 to 24 years olds are incredibly tech savvy, and without a doubt are social media and internet freaks.  If you have a teenager, you will be well aware that just being separated from their phone,… Read more »

Office Of Fair Trading Inspections

We have been notified by some of our valued Property Management Software clients that The Office of Fair Trading has recently been conducting random inspections……..  Some of the items that they seem to be targeting include ensuring that businesses have… Read more »

Lucinda reaches a milestone- 10 years service with HiRUM

 Thank you for everything you have done over the past 10 years! All the Team at HiRUM wish you the very best.  We appreciate your wealth of experience and knowledge, and look forward to the next 10 years! Lucinda is… Read more »

Resident managers involvement in general meeting voting

As a Resident Manager with a lot invested in your accommodation property, both emotionally and financially, the temptation may certainly be there to influence general meeting voting as much as you can to ensure you achieve what you feel is… Read more »

SECURITY and BACKUP of your Hirum Property Management System

Have you recently considered the SECURITY and BACKUP of your Hirum Property management System Data and Documents? On the Backup front: Are you complying with Trust Account Auditing requirements for an out-of-office backup of Hirum? If Hirum support were required… Read more »

New Year, New Opportunities, New Goals

  Realistic, achievable, measurable business goals will help you to set a plan for the future and reach it……Have a think about where your business is now, and where you would like it to be next year. Make sure your… Read more »

Happy New Year From HiRUM

  The Management and Staff of HiRUM wish you a happy and prosperous 2014. We look forward to working with you throughout the year.

No GST on rent of manufactured Homes

Another compelling reason for our property management software users to become members of ARAMA; ARAMA had previously defended the management rights industry against the imposition of GST on short term letting apartments which if successful, could have resulted in several million… Read more »

Kirra Surf Apartments Benefit From HiRUM’s Property Management Software

Accomnews have recently published a fantastic interview with Kirra Surf Apartments, extolling the benefits of HiRUM Property management Software. Kirra Surf is a beautiful resort located right on the beach at Kirra Beach, Coolangatta, on the Gold Coast.  Fully self-contained,… Read more »

Christmas Party Responsibilities

In the lead up to the silly season, it is opportune to give some thought to the responsibilities of both employers and employees alike, when it comes to behaviour at work Christmas parties.  As our property management software clients, you… Read more »

Out With PAMDA, In With POA

Guess what?  To all our property management software users, stay tuned, as change is in the wind. The new draft bill of the POA (Property Occupations Act) and the Agents Financial Administration Act will eventually supercede the PAMDA legislation, at… Read more »

Don’t Let OTA’s Hijack Your Brand

Are the online travel agents hijacking your brand?  Recent actions by some leading players in the accommodation market, may give rise to asking this question.  And if the answer is “yes”, what can be done about it? Mantra Group has… Read more »

Control Your terms Of Trade

How would you feel about letting a guest stay on credit?  How about they stay at your property no questions asked and you receive payment sometime during the following month?  No security deposit, no payment at all, just good old… Read more »

Guidelines From the OFT With Respect To Schoolies

The office of Fair Trading has issued some guidelines with respect to booking accommodation to ‘schoolies’ groups this year.These guidelines were published in their November Smart Business Bulletin, and are reproduced by HiRUM Property Management Software below; Fair Trading advice… Read more »

HiSITE Channel Manager Clients

Check your Holiday Rates To Take Advantage Of Peak Season Bookings HiSITE Channel Manager clients….It’s November already…. bookings for the holiday period over December and January are well underway, with prospective holiday makers seriously considering their options for Christmas vacations. … Read more »

HiSITE Channel Manager Clients

Check your Holiday Rates To Take Advantage Of Peak Season Bookings HiSITE Channel Manager clients….It’s November already…. bookings for the holiday period over December and January are well underway, with prospective holiday makers seriously considering their options for Christmas vacations. … Read more »

Does your PMS provider go the extra mile?

What do you get for your money from your Property management Software provider? Your job can be stressful, right?  And there are never enough hours in the day to look after your guests and keep all that dreaded admin work… Read more »

HiRUM PMS Showcases Villa Del Lago

Queenstown, New Zealand HiRUM Property Management Software is proud to showcase another beautiful property…..Our clients, Villa Del Lago, sent through this beautiful photo this morning!  It was taken yesterday, as it had just snowed.  It is quite unusual for it… Read more »

Why Onsite Management Wins Hands Down

Why Onsite Management Works Better For Lot Owners? Without a doubt, onsite management has  a substantial advantage over property management by outside agents. The Onsite manager is on the spot.  They have a hands on knowledge of the building and… Read more »

Pink Polar Expedition – HiRUM Accommodation Software

HiRUM Accommodation Software had the pleasure of attending a fantastic Women In Tourism Breakfast on the 4th October, in support of Breast Cancer Awareness. Have you heard about the Pink Polar Expedition?  We got to hear from Kate Carlyle and… Read more »

New Theme Park Campaign To Supercharge Gold Coast Tourism

In a joint statement, Campbell Newman and Jann Stuckey have announced another boost to Gold Coast Tourism, with an advertising blitz geared at reinforcing the Gold Coast’s position as Queensland’s leading tourist destination……. JOINT STATEMENT Premier The Honourable Campbell Newman… Read more »

Gold Coast Holidays – A Fun Destination

The Honourable Jann Stuckey, Minister for Tourism, has announced that the Gold Coast, and Gold Coast holidays in particular, will be actively marketed on televisions across Australia in a Tourism and Events Queensland initiative to promote the tourism industry on… Read more »

Business Structures and Asset Protection

The Importance Of Investigating and Structuring Any New Business Carefully To Maximise Asset Protection   Tony Rossiter from Holmans Accounting published a very interesting article in, relating to the importance of looking very carefully at any prospective business purchase,… Read more »

Important news for Channel Manager clients: undergoing system maintenance have advised that they will undergo system maintenance this Friday. Please be advised Check-in will be undergoing system maintenance which will take approximately 3 hours to complete that will commence at 7:00am AEST this Friday… Read more »

Is Your Booking Form Mobile Ready?

Mobile devices – the way of the future for the accommodation business Consumer habits are changing, with the advent of the 3 screen battle between desktop computers, tablets and mobiles.  As an accommodation business owner, it is up to you… Read more »

Checking Back In – Buyer Beware

Posted 19/6/2013 has been purchased and re-listed just 8 weeks after their financial collapse under debts (reportedly) in excess of $4.4 million. The company, along with its 350,000 strong customer database, supplier lists, domain names , logos and intellectual… Read more »

Accommodation Industry – Hottest 100

Recent data compiled by Experian Hitwise and shows with an extraordinary ranking of  4th place in their list of Australia’s Hottest Travel Websites, behind Google Maps, Trip Advisor and Qantas.  Their hottest 100 list shows dramatically out… Read more »

Nurofen Initiative – Variety Bankstown To Ballarat Bash

This year’s Bankstown To Ballarat Bash commences 22nd August ! Nurofen, one of Variety’s Corporate Partners, is producing behind the scenes videos during the Variety Bash.  Videos are being filmed every day, including interviews with the colourful Bash characters and… Read more »

The Risks Of Data Sharing

Posted 9/8/2013 Written by Sylvia Johnston, HiRUM Australasia for Accomnews Recently several hospitality managers have been caught out by unwittingly handing over their sensitive business data to a third party believing this was necessary for the supplier to undertake marketing… Read more »

Supreme Court Ruling On Class 2 Buildings

Posted 15/7/2013 By John Mahoney, Mahoney Lawyers In what is one of the most important decisions ever for the management rights industry in Australia, the Supreme Court of Victoria has handed down a decision as to the ability to… Read more »

Vale Dave Allen

Posted 19/7/2013 It is with deep regret that we inform you of the passing of Dave Allen OBE.  Dave passed away aged 81 years on Friday the 12th of July.  Dave was one of the early pioneers of the Management… Read more »

Hirum Clients – Virtual Credit Card

As of the 29th July 2013, is implementing a new method of payment for all bookings.  They will supply a virtual credit card to pay all guest accommodation for guests arriving beyond this date.  Please follow the steps outlined in… Read more »

Office Hours – Are They Really Necessary?

Posted 26/7/2013 Written By Frank Higginson Of Hynes Legal When I first started my articles of clerkship at a venerated management rights firm in 1992 mobile phones didn’t exist.  I used to have a beeper.  So when I was out… Read more »

New Accommodation Scam Comes To Light In WA

Posted 26/7/2013 It appears that Accommodation providers in Western Australia are being targeted by scammers, who are using stolen credit cards to make a booking, and then cancelling the booking and having the money refunded direct into a bank account…. Read more »

Congratulations to Beachfront Apartments and Vue Apartments Trinity Beach

Posted 30/7/2013 Trinity Beach does it again with three properties being ranked in the top nine accommodation houses in Australia in the annual Expedia Insiders List. At the top of the list is the Beachfront Apartments on trinity Beach, which… Read more »

Congratulations to Beachfront Apartments and Vue Apartments Trinity Beach

Posted 30/7/2013 Trinity Beach does it again with three properties being ranked in the top nine accommodation houses in Australia in the annual Expedia Insiders List. At the top of the list is the Beachfront Apartments on trinity Beach, which… Read more »

Gold Coast – Proposed Development of Parklands

Media Release Deputy Premier, Minister for State Development, Infrastructure and Planning The Honourable Jeff Seeney Posted 30/7/2013 Call for feedback on Parklands PDA proposals The Newman Government will release the Proposed Development Scheme for the Parklands Priority Development Area (PDA)… Read more »