Hirum Training - Sunshine Coast TAFE

24 Nov 2009

Guest Services / Office Skills Short Course

Delivery Package No.

224070

Short Course Description

This course will provide participants with the necessary skills and knowledge required in both Reservations and Reception to work in this growth area such as serviced apartments, hotels, motels and resorts. Skills and knowledge are complimented with training using two of the most popular computerised front office reservation systems (Fidelio and Hirum). These software programs are currently used in many leading hotels and resorts in order to operate their accommodation services.

Topics include:

Processing reservations
Room allocation
Check-in procedures
Guest check-out

Competencies include:
SITHACS001A Provide accommodation reception services
SITTTSL007A Receive/process reservations
SITTTSL010A Control reservations/operation
SITXADM001A Perform office procedures
SITXFIN001A Process financial transactions