Dear HiSite Team
Our change-over to HiSite has resulted in the booking process being streamlined and the time involved in data entry greatly reduced. The time saved by not having to update availability manually has also ensured our staff have more time to sell tours and more rooms direct. The setup is very simple and easy to use and being able to display our rooms on so many different websites without the headache of overbooking is fantastic. The staff are all very knowledgeable and extremely helpful and answer any queries very promptly. It was the best decision we have made and I would have no hesitation in recommending HiSite to anyone.
Blue Lagoon Resort
The support we receive from Hirum is excellent. We find the booking system easy to enter data and work with. You can use as little or as many features as you want and the reporting is great.
I decided to join Hirum/Hisite in June 2012 prior to starting a new financial year. I didi to have a lot of time to get it up and running and at the time had 17 properties. The Hirum/Hisite team were extremely helpful and made sure I wear ready to go live on the 1st July 2012
I had previously been managing my business on Excel spreadsheets and it was very time consuming and frustrating.The program was relatively easy to learn especially with the back up help.
I cannot believe how my business has improved both by profits and presentation! Within three months I am up to 25 properties and had to request an extension this morning. My owners have a lot better accounting presentation for their accountants and I am earning more money as I don't forget to charge items now.
I love the new system and get real excitement when I see bookings come in overnight and during the day when I am doing other things. Online bookings are the way to go!
I can tell at any time during the month which apartments are doing well and which apartments are not and I can make the necessary changes to accommodate and drive the business the way I want. I can also see at an instance my income so far for the month and can see if I buy potatoes or caviar this month - LOL!
It was the best thing I have done for my business and I believe I won't look back now as I continually grow my business.
Thanks Hirum / Hisite team.
Waters Edge Luxury at Mandurah
Very Pleased with the overall service and the HISITE exceeds our expectations.
For the past nine years I have been using the HIRUM programe for both holiday and permanent management rights complexes. I find the program to be a very 'user friendly' and the support from the staff has always been carried out in a friendly and professional manner. I find that HIRUM can be used to suit 'your' needs and not all features have to be used to be an effective tool for managing rentals and complying with trust account auditing.
Runaway Heights Four
Thank you so very much for all of your assistance and support over the past 9 months, so great to always know you guys are just an email away. Please pass on our thanks and warmest wishes to all the Team for all of their help as well.
Let’s hope our next property has Hirum so we can catch up again.
Alicia & Sam Wood
Cheryl, Gabi and I took over the managements rights of Pacific Regis Apartments, Burleigh Heads, in late 2011. It is our first time, and we were terribly green novices. Our predecessors had been using Hirum property management psoftware for a number of years, but they were still doing manual bookings besides using Hirum. It was quite a mess, and we were in great difficulty. The support staff at Hirum took us under their wing and gave us fabulous ongoing support, enabling us to get the booking system properly into place and running smoothly. Additionally, from time to time we run into unusual problems with bookings, payments, refunds, end of month balance problems, etc., and instead of scratching our heads and wondering, we give the Hirum support people a call, and it is always fixed in an instant. Can’t speak highly enough of them, and would welcome a call from any prospective new customers.
Pacific Regis Apartments
I am the manager of Montego Sands Resort, we came into this business November 2009 and from this date we have been utilizing Hirum property management system and channel manager.
During this period we have had to contact Hirum support services on numerous occasions, due mainly to our inexperience with booking system, at all times they have been extremely helpful and understanding to our needs.
I thoroughly recommend Hirum and their staff.
Montego Sands Resort
I wish to congratulate your team on their professionalism, friendliness and helpful attitude over the past couple of days. I am very new to Hirum when I joined Rydges sometime ago.
My sometimes trivial questions on "how to do it" have been answered with tolerance and friendliness on each occasion. Your team really do understand the finer points of customer service.
Thank you all once again.
Rydges Oasis Resort
To Everyone at Hirum
Thank you so much for both the training session and the very enjoyable Wine & Cheese function afterwards. Robert and I really enjoyed the latter and found the information session to be very informative. It was also great to meet the ‘faces’ behind all the phone calls I regularly make. I have to say that the support I have received from Hirum has been absolutely wonderful – not only has each person been extraordinarily helpful but all the accompanying notes (via email) that I have received have been so easy to follow (not always the case in other projects that I have worked on!). Everyone’s assistance at Hirum has made Robert’s and my transition into the “Management Rights” business that much easier.
So ………Again, a very big thank you to everyone involved.
The Manor Apartments
I was a complete novice on booking systems and the helpful staff at Hirum have helped me on a number of occasions when I was stuck or couldn't figure out how to do something. The support from Hirum is what makes it stand out as a fantastic 'user friendly' booking software, even for the most inexperienced users.
In my Real Estate/Holiday Accommodation business I operate with many different software packages and their own individual Support centres. I find Hirum Support is one of the best software support groups that I deal with.They are always friendly and prompt with their replies and certainly know their product front to back. I certainly would recommend the product to anyone.
PRD Realty & Beach Blue Resort
The Support staff at Hirum are always helpful and friendly which makes my life easier here at Gemini Resort. I have been using Hirum for 12 years and find it one of the easiest hotelbooking software, reservation systems to use. I don't have many problems here but when I do.... Hirum always comes to the rescue......keep up the good work!!
I have always found the people at Hirum Support so friendly and helpful. We have had support since we took over our business 2.5 years ago and would not do without it. Whilst I do not need to use the support very often these days it is always good to know that their back up is there for me. I would highly recommend the team. Thank you for another wonderful year with support, help and friendly assistance.
Skippers Cove Resort
Stresses about 'End of Month'? You can't be using Hirum! Since changing to Hirum property management software my end of month is a breeze with the time taken to completion more that halved from my previous efforts of juggling another software package. Should I have the occasional glitch (which has always been my error) I have total confidence in the well trained support staff to set me back on track. I have been amazed at the quick tunaround to my request for assistance. Customer service is very much alive and well at Hirum. Don't believe me, then try it for yourself. I have no hesitation in recommending Hirum to prospective clients and have done so already to many residential managers on the Sapphire Coast of New South Wales.
Thanks Hirum and best wishes for the future.
Admirals Lodge Merimbula NSW
Our business has been working with Hirum for more than two years, and the relationship has certainly been a very good one. Their service proves cost-effective and brings solid booking solutions for our business. Hirum’s customer service ranks very high, and we appreciate this. We highly recommend their services.
HiSite from Hirum offers more than just a reservation system, they’re a business partner. Even though we only a boutique operator HiSite treats us with as much importance as a large resort. We manage all our room availability and reservations on Hirum and HiSite.
Gold Coast Holiday Rentals
I’d just like to say thank you for all of your help in changing over to Hisite from our previous channel manager. The process and run very smoothly and we are already getting some great bookings through Hisite. The bookings are dropping in to Hirum as well which is saving us heaps of time in entering them in manually. We are also saving over half an hour a day from having to update availability manually.
All in all, it’s going great.
I have been using the Hirum property management software here at Apollo Apartments for over 16months now. I find the support staff wonderful and they always return calls promptly. In regards to the software, I have worked and trained a lot of people over the years on different software programs and I find Hirum to be the best hospitality software program I have every used. In most cases, you can navigate around the system using common sense and it is not too hard to follow.
I also like that it has the scope to get out a lot of information and reports that we as business people need. Also they are always seeking the users advice, and updating their software frequently. Keep up the good work.
Sue and John,
I am more than happy to provide a testimonial for the Hirum Accommodation software and support. This is my second management rights property and both have utilised the Hirum Trust Accounting system. The system addresses all the required areas of reception - from reservations and booking charts, current and archived guest’s folios to useful operating, census and marketing reports. The accounting sections are well thought out and make banking, invoicing and debtor payments quick and easy to use. I have found Hirum gathers and stores all the information required both for auditing purposes and for making operating decisions in a well organised and easy to utilise format. The Hirum package has many useful features but can be simplified or as detailed as required.
However, the best feature of the Hirum System is the support offered. Any queries or problems I have had have always been dealt with promptly, efficiently and in a very pleasant manner.”
Toscana Village Resort, Airlie Beach
“I can confirm that HIRUM is a quality software facility and it is a great asset to my business. It is also comforting to know that your response to operating issues that arise from time to time is both helpful and prompt.”
S.A.I.L.Z. Holiday Villas
“Here at Smugglers on the Beach have only been using the HiRUM Property software for a short period of time and in that time we have had no trouble with using your software and being able to contact help. We were with another program before you and it has taken them up to 15months to be able to start putting data in where as with you we are now online and are grateful that we have switched. We have told the other resorts around in our area to switch to HiRUM because we think it is so easy to use and if we have any trouble some one on your end is always there to help.
Thank you for setting up a resort management system that makes my job a whole lot easier.”
"We have been using the Hirum property software program since we began operating the business in 1994, and have used it exclusively. We are a small property -20 units so probably do not utilise it to its full extent, but what we use, we are quite happy with, the service has been really good, and the staff always happy to help, I will happily recommend Hirum software."
The Tahitian Holiday Apartments, Coffs Harbour
Since the change over from the previous version of Hisite I have noticed my staff have more time to up sell direct bookings and customer relations. I monitor the time that my staff spend on the internet for marketing cost purposes and since using the new Hisite it has dropped approx 10 hours per month of time spent updating the site.Its easy to use (I didn’t require training on it). We love the fact that you only have to update one grid and not copy down each day to other grids as previous. The support we receive from Hirum for only 2 errors since we changed over was efficient and the staff are always lovely and supportive. Best decision Rothbury has made using Hisite.
Rothbury on Ann
The Crescent On Bayswater has been using the Hirum accommodation and reservation software for 6 years. We found that Hirum created opportunities and challenges that had not existed in our reservations and accounting system and without doubt, Hirum software in our workplace continues to improve efficient and present training and development challenges on an ongoing basis. The staff at Hirum are very helpful and obliging when there are any queries. Also technology and client services is one of their their strong points. To any Hotel looking/requiring an accounting/reservation package it would be recommended that you consider the Hirum package.
The Crescent on Bayswater
“As Strata Services has a portfolio of several resorts in different locations and is rapidly expanding, I have found Hirum's expertise and support a great asset to our company. Hirum's software is easy to use and allows the staff to be trained efficiently and quickly with the knowledge that help is only a phone call away and any issues can be resolved without interruption to resort operations.”
AS Strata Services Pty Ltd
“We have been using the Hirum accommodation management system in our Holiday Resorts over the past 3 years. Our staff from housekeeping, maintenance, through to reception find the program very 'user friendly'. The informative reports Hirum can produce assist us greatly with regards to marketing and budget analysis. What can I say about The Hirum Technical Support Team other than they are second to none! Their expertise and friendly approach make problem-solving hassle free! Thanks for providing us with a wonderful software package. We look forward to our continued association with Hirum Australasia.”