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For most accommodation owners and hoteliers, their hotel website is not only their ‘shop front’ but also a vital tool… Read more »
In today’s fast-paced and highly competitive accommodation industry, making informed decisions is not just a best practice; it’s a survival… Read more »
One of the challenges for many vacation rental owners is the fluctuating nature of bookings and the inevitable lean periods… Read more »
Google is making it easier than ever for accommodation owners to showcase their property to millions of travellers as soon… Read more »
Navigating the world of Trust Accounting can be tricky, but fear not – we’re here to break it down for… Read more »
Welcome to the future of hospitality! As we move into 2024, the industry continues to evolve at a rapid pace…. Read more »
There is so much jargon used in the travel industry, it can be difficult to know your PMS from your… Read more »
Whatever type of business you run, there is one crucial element that will help you stand out from the crowd:… Read more »
We often get questions from clients who are new to property management about hospitality acronyms and travel industry terminology. There’s… Read more »
Whether you’re looking to rent out a single room in your own property or you own a number of larger… Read more »
Nowadays to run a successful property business it’s not enough to deliver great customer service. You almost have to be… Read more »
We regularly highlight the importance of making data-driven decisions for your accommodation business. Harnessing the insights from your data gives… Read more »
In the last 6 months the debate around AI (Artificial Intelligence) has ignited fiercely, as we see technology companies race… Read more »
Airbnb has disrupted the traditional hospitality industry by offering travellers a more personalised, unique and affordable way to experience the… Read more »
Boost Your Bookings with Google Hotels Connect Today Where do the majority of travellers begin when planning their next trip?… Read more »
Over the past few years, the hospitality industry has experienced a lot of disruption in all kinds of ways. Spurred… Read more »
In the blink of an eye another Christmas has passed, and the busy holiday season is drawing to a close…. Read more »
We’ve looked many times at how a property can increase their opportunity to gain direct bookings, but let’s focus today on why a guest might choose to book direct. Understanding your guests’ reasoning when booking direct affords you the opportunity to win them over with more than just the cheapest rate. Armed with this knowledge, you can do all you can to make Booking Direct a more attractive proposition.
From time to time there is a need to record a miscellaneous debit/credit for the occasions when there is an… Read more »
Property management has become a hugely attractive proposition for many people in recent years, particularly since the pandemic altered both… Read more »
End of month does not need to be a task you spend the rest of the month dreading. There is… Read more »
For all the challenges that the pandemic created for the hospitality industry, one positive result has been a marked… Read more »
To Our Valued Customers, For the past 25 years, our unwavering mission has always been to pioneer technology solutions for… Read more »
To say that the accommodation industry has changed significantly over the last 10 years seems like an understatement. Clearly the… Read more »
Don’t Underestimate The Impact Of Guest Reviews In the competitive hospitality market, online hotel reviews have become a VERY important… Read more »
It is wonderful to see that, even with industry challenges such as rising inflation and staff shortages, global travel trends… Read more »
It is important to be familiar with these changes and the rights and responsibilities of tenants, owners, property managers, onsite… Read more »
Travelers are relishing the opportunity to get back into the swing of their business trips, family getaways and summer holidays but unfortunately Cybercriminals have used the time to hone their skills and are ready to use all the tools now at their disposal to monetize their theft at the expense of unsuspecting businesses and travelers.
We have heard it on the news and seen it all over the internet, “the great resignation”. Businesses that once… Read more »
As an accommodation provider, analysing your business data and harnessing the insights it provides helps you to identify new opportunities,… Read more »
Clearly the front desk is here to stay! Despite predictions in the industry as far back as 2010 and 2011… Read more »
Marketing strategies, tactics and techniques are a part of the essential toolkit for property managers looking to attract as many… Read more »
The festive season is fast approaching, bringing Christmas carols on the radio, increased occupancies and unfortunately the risk of fraudulent… Read more »
As an accommodation owner you’ll be well aware of the vital role your website plays in marketing your business. What… Read more »
The evolving landscape of the motel industry and why they are currently having their ‘moment’. For a long time, hotels have sat at the top of the hierarchy in the accommodation industry by being the preferred choice of stay for holiday goers.
Accommodation management can feel like you need to be a master of multiple specialisms including marketing, accounting and maintenance, on… Read more »
I’m certain every savvy business owner is constantly on the lookout for ways to save costs in their business but… Read more »
With discussion evolving around more international travel bubbles opening, what are you doing now to ensure the domestic travel market… Read more »
Website designers love building beautiful, elegant websites using the latest design trends. They often like to keep things as simple… Read more »
The importance of photography in marketing your hotel cannot be underestimated. It’s one of the most effective ways to capture… Read more »
It’s no exaggeration to say that the current climate of imminent lockdowns and border closures has never posed a greater… Read more »
What Are Google Hotel Ads? Google hotel Ads is a metasearch engine that has now surpassed Trip Advisor in the… Read more »
Online hoaxes are becoming more sophisticated, making it very difficult to identify whether an email, SMS or website is real… Read more »
Queensland’s Residential Tenancies Authority is modernising its system for bond lodgement, refunds and disputes along with a number of other… Read more »
As the borders begin to open up within Australia, now is the perfect time to invest some time and effort… Read more »
COVID-19 has changed guest’s expectations in respect to travel. The uncertainty experienced during the pandemic has resulted in a desire… Read more »
If you already have a website for your hotel, motel or holiday rental accommodation, you may be familiar with the… Read more »
With the ongoing uncertainty about the closure of borders, many people are researching places to explore closer to home. With… Read more »
In times of crisis, with so many businesses struggling to survive, unscrupulous operators inevitably appear. Seeking to take advantage of… Read more »
The Dark Web, you may have heard of it, you may have chosen to ignore it. Either way, it’s something… Read more »
The role of residential property managers can be challenging, to say the least. Aside from the obvious responsibilities of attracting… Read more »
In pursuit of trying to convince consumers that booking direct is best, many accommodation operators run the risk of falling… Read more »
With so many of us keen to take full advantage of the opportunity to once again explore our fabulous state… Read more »
There has been much talk about an overarching property marketing strategy your business should be implementing at the moment, but… Read more »
With the easing of lockdown restrictions and overnight stays within Queensland now permitted, we’ve put together a list of 5… Read more »
It’s been a while now since the enormously impactful travel restrictions were put in place, which means vacation rental businesses… Read more »
It’s no exaggeration to say that many of us are still reeling and staggered by the speed with which Coronavirus,… Read more »
There’s a lot going on in the world at the moment, with many already feeling severe effects, or waiting for… Read more »
It’s a make or break for any industry that operates on the positive consumer experience before them. When customers are… Read more »
Benchmarking Made Easy with STR At HiRUM, we continue to look ahead at where the industry is going, and focus… Read more »
Whether you are a new property manager or you’ve been in the industry for a long time, marketing is an… Read more »
HiRUM is excited to announce API integration between HiSITE Channel Manager and HomeAway! HiSITE Channel Manager clients are now able… Read more »
It’s easy, it’s effective and it’s here! Wouldn’t you love to create the ultimate travel experience for your customers? Imagine… Read more »
Vacation rentals are a booming sector in the industry at the moment. Whether you are new to property management and… Read more »
The competitive landscape for hotel and property managers has shifted so much in the last 10 years with the emergence… Read more »
Congratulations! You have made it to the fourth and final instalment in the Property Management Mobile App Solutions blog series…. Read more »
Welcome to the third instalment in the four-part HiRUM Mobile Solutions blog series. Following our last blog on the Inspection… Read more »
Following our last post about the next generation of property management mobile app solutions, this article is the second instalment… Read more »
Anyone who has worked in the Management Rights industry understands all too well that there is seldom enough time to… Read more »
Every year in November-December thousands of school leavers’ from around Australia arrive by train, bus and plane, each keen to… Read more »
Our HiRUM team is comprised of many different people in many different roles. Each of our departments is crucial to… Read more »
When it comes to marketing your hotel, the list of strategies available to you can seem overwhelming and the landscape… Read more »
In the last of our series of blogs on search engine optimisation, we’re going to take a look at how… Read more »
If you have been in the hospitality industry for a while and been following the trend and effect patterns, you… Read more »
How SEO Works In our last blog, we looked at what search engine optimisation (SEO) is and explored some of… Read more »
We’ve talked in previous blogs about the key features of a well-designed website and the important role that a website… Read more »
As a smaller accommodation owner, you may well think that you don’t need a website for your property or that… Read more »
Whether you are managing bed and breakfast accommodation, a motel or a small property with just a handful of rooms,… Read more »
As the travel industry continues to evolve and new sales channels become available to all property owners, it can be… Read more »
With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »
Which will make your business more profitable? Many accommodation providers believe they should focus purely on driving direct bookings because they… Read more »
According to the Australian Competition & Consumer Commission, Australians reported losing a record high of over $340 million to internet… Read more »
HiRUM Product Sneak Peek HiRUM is happy to announce that we will soon be adding two additional apps to the… Read more »
What is Content Marketing? It is widely regarded that one of the major drivers for any successful business is a… Read more »
HiRUM is excited to announce that HomeAway is soon to be our newest OTA channel manager integration. HomeAway is an… Read more »
The ‘Combustible Cladding’ Backstory Within the last couple years, the term “Combustible Cladding” has shown up in the news more… Read more »
Whether you’re managing apartment style vacation rentals, holiday homes, hostels or bed and breakfast accommodation, you are most likely either… Read more »
Whether you run a small bed and breakfast or a large resort, the role that marketing plays, and specifically digital… Read more »
While this market-disrupting channel may have been a contentious subject amongst accommodation managers in the past, the industry has now… Read more »
HiSITE – Airbnb channel manager connection available today! After a tremendous amount of work from HiRUM’s development team we are… Read more »
What To Look For In Property Management Software For Small Business Property management is a challenging industry, particularly when you… Read more »
By Frank Higginson, 21 Nov 2018 Source: Hynes Legal Governments create laws. Courts and tribunals interpret those laws when they make… Read more »
Running a vacation property rental business can be very different from that of a large hotel operation. Without the budgets… Read more »
The hospitality and accommodation industry is so fiercely competed that effective inventory management is critical to the success and profitability… Read more »
Learn how to reclaim lost revenue from private lettings channels. Unless you’ve been living under a rock, you would have… Read more »
Pictured above: Natasha, Russell, Makaila and Gareth – HiRUM Software Solutions And the winner is… In an industry that demands… Read more »
Marketing in the accommodation and hotel industry is evolving at a rate of knots and it must often feel overwhelming… Read more »
In an industry where service is paramount, staying on top of the latest customer service trends in hospitality can make… Read more »
While driving direct bookings via your website are a fantastic, cost effective method of selling your rooms and managing your… Read more »
A property manager’s job can be stressful, right? And there are never enough hours in the day to look after… Read more »
“Forced out of the shadows” Written by: Sylvia Johnston, Senior Executive at HiRUM Software Solutions At the ripe old age… Read more »
Source: Snapshot Team, 25 June 2018 (https://blog.snapshot.travel/what-is-a-data-platform-and-how-does-it-work-for-hotels) With massive amounts of data now available to hotels, it’s safe to say… Read more »
Industry Event Re-Cap! HiRUM Software Solutions recently partnered with Resort News to put on an event specifically for Accom Managers… Read more »
Snapshot is an innovative data house and marketplace for hotel related applications. The revolutionary platform allows accommodation providers of all… Read more »
Final Tickets Selling Fast! HiRUM proudly sponsors this industry event, hosted by Resort News. Next week, some of the brightest… Read more »
Trust Property Management: 7 Trust Accounting Mistakes You Need to Stop Making Now By Steve Bickerton, Director, Bicko’s Bookkeeping With… Read more »
Introducing yet another revolutionary tool which will help you boost your revenue! CartStack is a robust revenue recovery system which… Read more »
Running a management rights business often means juggling an awful lot of admin. This includes ensuring you invoice all your… Read more »
The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster… Read more »
With this month’s focus on all things marketing, we figured we’d highlight the less-publicised marketing capabilities that our very own… Read more »
HiRUM has entered into a property management agreement with HomeAway to afford all our clients the opportunity to distribute their… Read more »
The atmosphere in the travel and accommodation industry is starting to build here on the Gold Coast with the Commonwealth… Read more »
Organic reach for business pages on Facebook has been declining steadily for a while now, but a Facebook algorithm change… Read more »
We’ve heard the horror stories from property managers, of legal battles and expensive mistakes when property inspections aren’t compliant, or… Read more »
Time To Get Organised – Make 2018 Your Best Year Yet! When planning your year ahead, look at your busy… Read more »
The HiRUM Anywhere Inspection app is designed to make it easier for you to undertake your property inspections, reducing manual… Read more »
Each quarter we profile an affiliated HiRUM partner. Given our new partnership with TrustYou we thought what better company to… Read more »
The HiRUM Anywhere Front Desk PMS app is designed to give you the ability to manage your critical business information… Read more »
An organisation is only as good as its people. At HiRUM we are proud of the team we have created!… Read more »
Thank you for your generous donations. To most of us, a bra and sanitary items are essentials, not luxuries. For… Read more »
Now’s the time to prepare! On 4 April 2018, over 6,000 athletes and team officials from 71 nations and territories… Read more »
Welcome to the future of Property Management ‘HiRUM Anywhere’ A Property Manager’s ticket to freedom The team at… Read more »
Reach The World’s Largest Market! We were very excited last month when we announced our partnership with Ctrip. Since then,… Read more »
As many of you know, part of the requirement to maintain a real estate license in QLD or NSW (and… Read more »
As a hotel/resort manager or owner, we know you work incredibly hard, day-in, day-out to provide the best service and… Read more »
Many software vendors are touting Cloud as being ‘the be all and end all’ for doing business. At HiRUM though… Read more »
By simply offering guests activities and packages that may be of interest to them, accommodation providers have the opportunity to… Read more »
Each month we feature one of our many HiSITE Channel Manager connectivity partners. This month The Hotel Network has answered some questions… Read more »
Tired of having mountains of receipts and documents laying around your office, taking up precious real estate? Or having to… Read more »
Technology that transforms travel HiRUM have partnered with 7 Point Hotel Distribution to provide clients access to the Sabre network…. Read more »
https://www.hirum.com.au/blog/tip-of-the-week-setting-up-a-group-code/The following tutorial will assist when you want to add a creditor in HiRUM. Select the Creditors icon, and click… Read more »
The following tutorial will assist you if you want to set up an agent account in HiRUM. To add a… Read more »
This week, our Tip of the Week will assist if you need to export availability from HiRUM to HiSITE. When… Read more »
The following tutorial will assist if you need to hold funds for one of your owners. You may come across… Read more »
The following tutorial will assist if you need to draw against managers funds prior to the End of Month. Prior… Read more »
In today’s travel and tourism industry, competition between providers has risen extremely. Due to this, establishing and maintaining a competitive… Read more »
This week’s tip of the week will assist you with guests and bonds. Firstly we will receipt a bond against… Read more »
This weeks Tip of the Week will assist when you want to load set prices on group revenue codes. Follow… Read more »
A recent study by hotel app provider Eviivo was undertaken to test the theory of whether travellers are actually influenced… Read more »
HiRUM Software Solutions has recently partnered with Shane Aeberli from Resort Mates to provide complimentary one on one support to… Read more »
There is much focus these days on the value of repeat business within the accommodation industry but what is often… Read more »
Our Tip of the Week will assist if you wish to manage inclusions with HiSITE Channel Manager. The following is… Read more »
The team at HiRUM would like to welcome Wharf Apartments to the HiRUM family. This stunning Holiday Apartment is located in… Read more »
Follow the steps below to set up a new Group Code. Click on to the Groups icon, select the insert… Read more »
Claimed by Amadeus, it is estimated a drastic increase of 10%-15% in incremental revenue is now earned. It is argued,… Read more »
The following will assist if you want to remove an Agent Rebate in HiRUM. To find out which amount of… Read more »
If you need to change ownership of a unit, follow the steps below: Click on your Units icon and highlight… Read more »
The following tutorial will assist you if you need to give an owner an early payment. If you are required… Read more »
In HiSITE, when a property is connected to a Channel it means that it is automatically updated as you make… Read more »
Today, many property managers ignore or perceive responding to guest TripAdvisor reviews as a low priority. In other words, property… Read more »
The Booking.com Connectivity exchange event was held in Amsterdam this year on 27th to 28th October. Sylvia and Philip Johnston,… Read more »
During the End of Month process you will need to view your Monthly Summary Report. When you exit the report… Read more »
Many people, particularly marketers within the property industry struggle to define the term content marketing and aren’t quite sure how… Read more »
Prior to fixing the error go and get the original Cashbook that was printed on the day that is showing… Read more »
Rejected – No Allocation Message A HiSITE Channel Manager Booking Alert – Low Allocation email will be sent to your… Read more »
The influence and impact of mobile devices on online booking is continually growing. eMarketers forecast that 47% of all online… Read more »
Want to know the latest in what is happening with online bookings? – Expedia has just purchased Travelocity from Sabre… Read more »
What does the future of travel hold? Check-in by robot? Budget space flights? Virtual holidays? Hotels on the moon? Read… Read more »
The ACCC has today cleared the way for Expedia to complete its takeover bid of Wotif, concluding that the proposed… Read more »
The Australian Competition and Consumer Commission (ACCC) have waded into the sale of Wotif to Expedia. They have indicated that… Read more »
Congratulations to Chateau Beachside on the Gold Coast who achieved our first ever Google Hotel Finder Direct booking after they… Read more »
Without doubt, the on-line travel industry generates a massive annual turnover, with $162 billion in sales in 2012. The travel… Read more »
An understanding of Behavioural Economics in accommodation marketing can help you to market your property more effectively A recently published article… Read more »
As an ex-property manager in a real estate business, I am only too aware that real estate agents see the… Read more »
The Office of Fair Trading has recently been conducting random inspections Some of the items that they seem to be… Read more »
Thank you and your Staff with your help with our change over from our previous PMS. We are soooo happy… Read more »
Accomnews have recently published a fantastic interview with Kirra Surf Apartments, extolling the benefits of HiRUM Property Management Software. Kirra… Read more »
Queenstown, New Zealand HiRUM is proud to showcase another beautiful property. Our clients, Villa Del Lago, sent through this beautiful… Read more »
Why Onsite Management Works Better For Lot Owners? Without a doubt, onsite management has a substantial advantage over property management… Read more »
No doubt about it, here at HiRUM we are enjoying the stunning Gold Coast weather. But it is very difficult not to… Read more »
“Just wanted to say THANKS to Phillip and Sylvia, who both helped me on Sat and Sun of last week… Read more »
Being new to the industry we have had to learn the ins and outs of resort management quite quickly. HIRUM… Read more »
“We have been using Hirum at our resort Portobello By The Sea for the past 8 years. Having used other… Read more »
“I have used HiRUM Hospitality Software for 13 years across a number of different properties. I have also recently switched… Read more »
“Guests are our number one priority. We are hands on and do most things ourselves when it comes to them…. Read more »
‘Hirum is a user-friendly, efficient and comprehensive reservations system that I have used for almost 15 years across several properties…. Read more »
“HiRUM Trust Account System has enabled us to very successfully run our two Management Properties for the past 14 years…. Read more »
Trinity Beach does it again with three properties being ranked in the top nine accommodation houses in Australia in the… Read more »
…..Even better, the Hirum total solution allows you to increase your owners return by 8%, now wouldn’t that put a smile on their faces!
