Running an accommodation business can often feel like you’re spinning numerous plates and trying to stop one of them from… Read more »
With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »
In an industry where service is paramount, staying on top of the latest customer service trends in hospitality can make… Read more »
“Forced out of the shadows” Written by: Sylvia Johnston, Senior Executive at HiRUM Software Solutions At the ripe old age… Read more »
Source: Snapshot Team, 25 June 2018 (https://blog.snapshot.travel/what-is-a-data-platform-and-how-does-it-work-for-hotels) With massive amounts of data now available to hotels, it’s safe to say… Read more »
The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster… Read more »
It’s a fact of life that not all people are honest. Usually only a small percentage of the wider population… Read more »
Personal customer service has always been vital for the hospitality industry.
New advances in technology continue to alter the relationship between properties and guests.
The Micro-Revolution The hotel scene is going micro. From independent hoteliers to big-name chains like Marriott, accommodation providers are taking… Read more »
Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s…. Read more »