Category: Hospitality Information

customer at hotel reception | customer service trends in hospitality | HiRUM

Hotel Industry Trends: 3 Top Customer Service Trends in Hospitality

By 19/09/2018

In an industry where service is paramount, staying on top of the latest customer service trends in hospitality can make… Read more »

Airbnb

Airbnb: How we failed to see disruption coming and what to do about it

By 07/08/2018

“Forced out of the shadows” Written by: Sylvia Johnston, Senior Executive at HiRUM Software Solutions At the ripe old age… Read more »

What is a data platform?

What Is a Data Platform and How Does It Work in Hospitality?

By 16/07/2018

Source: Snapshot Team, 25 June 2018 (https://blog.snapshot.travel/what-is-a-data-platform-and-how-does-it-work-for-hotels) With massive amounts of data now available to hotels, it’s safe to say… Read more »

woman holding mobile phone with 5 star review | How to respond to Google reviews | HiRUM

Hotel Marketing: How To Respond To Google Reviews

By 08/03/2018

The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster… Read more »

Avoid scammers and keep money from your bookings safe

Avoid scammers over the Christmas period and keep your money firmly in your wallet!

By 17/11/2016

It’s a fact of life that not all people are honest. Usually only a small percentage of the wider population… Read more »

How to Leverage Your Hotel’s PMS Data to Increase Direct Bookings

By 09/08/2016

Personal customer service has always been vital for the hospitality industry.

Want to increase your profits? Optimise your distribution.

By 08/08/2016

New advances in technology continue to alter the relationship between properties and guests.

Hotel Rooms Are Shrinking, And Millennials Love It

By 22/09/2015

The Micro-Revolution The hotel scene is going micro. From independent hoteliers to big-name chains like Marriott, accommodation providers are taking… Read more »

Paul Keating to Australian hotels: low standards will cost Chinese tourists

By 16/07/2015

Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s…. Read more »

Opening of Griffith's Tourism Confucius Institute

How to engage Chinese travellers

By 09/04/2015

Learn how to do business with visitors from China, the largest market for Gold Coast tourism. 6 week program commences Thursday… Read more »

functions of a property management system | HiRUM

What Are The Functions Of A Good Property Management System?

By 30/04/2012

Property Management systems have been widely used for many types of businesses over the years – real estate, manufacturing, government… Read more »

Contract Marketing …. Are you aware of all the facts?

By 16/04/2012

With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »

Is this another Scam?

By 15/03/2012

In recent times how often have you had clients walk in the door and request a month long accommodation booking?… Read more »

Chinese Cultural Requirements

By 13/09/2010

When thinking about encouraging Chinese tourists to your door, you will need to assess any Cultural requirements, to enhance their holiday and encourage return visits. A good start is with ‘Yum Cha’;