Category: Hospitality Information

Hospitality Acronyms & Terminology: What’s A Hotel PMS, OTA or GDS?

By 14/08/2023

We often get questions from clients who are new to property management about hospitality acronyms and travel industry terminology. There’s… Read more »

hotel receptionist handing card to guest and using the functions of a property management system

What Are The Functions Of A Good Property Management System?

By 12/08/2023

Nowadays to run a successful property business it’s not enough to deliver great customer service. You almost have to be… Read more »

jigsaw puzzle spelling marketing | contract marketing | HiRUM

Contractor Marketing …. Are you aware of all the facts?

By 23/04/2019

With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »

homeaway channel manager on a screen trough a magnifying glass | HiRUM

HomeAway: HiRUM’s Newest Channel Integration

By 26/03/2019

HiRUM is excited to announce that HomeAway is soon to be our newest OTA channel manager integration. HomeAway is an… Read more »

customer at hotel reception | customer service trends in hospitality | HiRUM

Hotel Industry Trends: 3 Top Customer Service Trends in Hospitality

By 19/09/2018

In an industry where service is paramount, staying on top of the latest customer service trends in hospitality can make… Read more »


Airbnb: How we failed to see disruption coming and what to do about it

By 07/08/2018

“Forced out of the shadows” Written by: Sylvia Johnston, Senior Executive at HiRUM Software Solutions At the ripe old age… Read more »

What is a data platform?

What Is a Data Platform and How Does It Work in Hospitality?

By 16/07/2018

Source: Snapshot Team, 25 June 2018 (https://blog.snapshot.travel/what-is-a-data-platform-and-how-does-it-work-for-hotels) With massive amounts of data now available to hotels, it’s safe to say… Read more »

woman holding mobile phone with 5 star review | How to respond to Google reviews | HiRUM

How To Respond To Google Reviews: Best Practice Tips

By 08/03/2018

The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster… Read more »

How to Leverage Your Hotel’s PMS Data to Increase Direct Bookings

By 09/08/2016

Personal customer service has always been vital for the hospitality industry.

Want to increase your profits? Optimise your distribution.

By 08/08/2016

New advances in technology continue to alter the relationship between properties and guests.

Paul Keating to Australian hotels: low standards will cost Chinese tourists

By 16/07/2015

Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s…. Read more »