Running an accommodation business can often feel like you’re spinning numerous plates and trying to stop one of them from… Read more »
With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »
In an industry where service is paramount, staying on top of the latest customer service trends in hospitality can make… Read more »
“Forced out of the shadows” Written by: Sylvia Johnston, Senior Executive at HiRUM Software Solutions At the ripe old age… Read more »
Source: Snapshot Team, 25 June 2018 (https://blog.snapshot.travel/what-is-a-data-platform-and-how-does-it-work-for-hotels) With massive amounts of data now available to hotels, it’s safe to say… Read more »
The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster… Read more »
It’s a fact of life that not all people are honest. Usually only a small percentage of the wider population… Read more »
Personal customer service has always been vital for the hospitality industry.
New advances in technology continue to alter the relationship between properties and guests.
Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s…. Read more »