Category: Hospitality Information
Hotel Industry Trends: 3 Top Customer Service Trends in Hospitality
By HiRUM Software Solutions 19/09/2018In an industry where service is paramount, staying on top of the latest customer service trends in hospitality can make… Read more »
Airbnb: How we failed to see disruption coming and what to do about it
By HiRUM Software Solutions 07/08/2018“Forced out of the shadows” Written by: Sylvia Johnston, Senior Executive at HiRUM Software Solutions At the ripe old age… Read more »
What Is a Data Platform and How Does It Work in Hospitality?
By HiRUM Software Solutions 16/07/2018Source: Snapshot Team, 25 June 2018 (https://blog.snapshot.travel/what-is-a-data-platform-and-how-does-it-work-for-hotels) With massive amounts of data now available to hotels, it’s safe to say… Read more »
Hotel Marketing: How To Respond To Google Reviews
By HiRUM Software Solutions 08/03/2018The benefits of building a strong online review profile are irrefutable…Online reviews not only provide a unique opportunity to foster… Read more »
Avoid scammers over the Christmas period and keep your money firmly in your wallet!
By Rachel Pleasant 17/11/2016It’s a fact of life that not all people are honest. Usually only a small percentage of the wider population… Read more »
How to Leverage Your Hotel’s PMS Data to Increase Direct Bookings
By Carly Crossley 09/08/2016Personal customer service has always been vital for the hospitality industry.
Want to increase your profits? Optimise your distribution.
By Carly Crossley 08/08/2016New advances in technology continue to alter the relationship between properties and guests.
Hotel Rooms Are Shrinking, And Millennials Love It
By Carly Crossley 22/09/2015The Micro-Revolution The hotel scene is going micro. From independent hoteliers to big-name chains like Marriott, accommodation providers are taking… Read more »
Paul Keating to Australian hotels: low standards will cost Chinese tourists
By Carly Crossley 16/07/2015Paul Keating has delivered some tough love to Australian hoteliers, warning operators they were stuck in the 80s and 90s…. Read more »
How to engage Chinese travellers
By Carly Crossley 09/04/2015Learn how to do business with visitors from China, the largest market for Gold Coast tourism. 6 week program commences Thursday… Read more »
What Are The Functions Of A Good Property Management System?
By HiRUM Support 30/04/2012Property Management systems have been widely used for many types of businesses over the years – real estate, manufacturing, government… Read more »
Contract Marketing …. Are you aware of all the facts?
By Carly Crossley 16/04/2012With the growth in social media and the need to market your business using Blogs and Newsletters we have seen… Read more »
Is this another Scam?
By Carly Crossley 15/03/2012In recent times how often have you had clients walk in the door and request a month long accommodation booking?… Read more »
Chinese Cultural Requirements
By Carly Crossley 13/09/2010When thinking about encouraging Chinese tourists to your door, you will need to assess any Cultural requirements, to enhance their holiday and encourage return visits. A good start is with ‘Yum Cha’;