HiRUM Software Solutions

Changes to bond refunds by the Residential Tenancies Authority (RTA)

Posted by Carly Crossley - 03/08/2016

Queensland’s Residential Tenancies Authority is modernising its bond lodgement and refund system along with a number of other enhancements.

The RTA has made a series of service delivery changes from 1 July designed to streamline tenancy management processes.

From 1 July 2016:

  • All bond refunds will be deposited into Australian bank accounts. Cheques and international money transfers will no longer be issued.
  • A new change of property address form will replace the Transfer of bond (Form 3), used when a tenant moves to a new property managed by the same property manager with the same bond amount.
  • Hand-delivered payments will no longer be accepted at the RTA’s Turbot Street address
  • Later this year the RTA will introduce a new client portal that will allow people to manage and track their bonds online.

RTA CEO Darren Barlow said he expected tenants and property managers would welcome the change since 89 percent of bonds payments were already made that way.

“Bank account bonds refunds are fast, easy and secure,” Darren said.

“Make sure you provide your up-to-date bank details on the Refund of rental bond (Form 4) and if everyone agrees to the bond distribution we will process the request within 48 hours.

“We will hold any bond refunds due until you provide your bank account details on the bond refund form, on the bank account details form, or over the phone.

“‘The cheque’s in the mail’ is a thing of the past and the RTA’s new bond refund policy reflects that,” Darren said.

International students should keep their Australian bank account open until they receive their bond refund.

The change is one of a series of RTA service delivery changes.

Later this year the RTA will introduce a new client portal that will allow people to manage and track their bonds online.

Carly is the Social Media Coordinator at HiRUM Software Solutions.
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