Over the past few years, the hospitality industry has experienced a lot of disruption in all kinds of ways. Spurred mostly by the pandemic, every hotel — big, small, limited-service or luxury — had to find innovative ways to meet new guest demands. As the pandemic subsided, many of these new consumer preferences, like a desire for digital-first experiences remained.
As it turns out, many guests just prefer checking in from their mobile device.
Additionally, some newer behaviors that guests were gravitating to even before the pandemic became standardized. For example, text messaging is now the preferred method of communication with the front desk over phone calls.
Contactless check-in is a method of checking guests into a hotel without the need for any physical interactions with the front desk. With Canary, guests simply receive an online check-in link via text message and email prior to their arrival.
Canary’s online check-in process provides several benefit to both hoteliers and their guests, including:
If you’d like to learn more about the benefits of Contactless Check-In, book a Canary demo today!
As highlighted above, even before the pandemic, guest messaging was increasingly preferred by guests over phone calls. During the pandemic, this preference turned into more of a demand.
According to recent research, 89% of all consumers say they prefer texting with businesses over other communication methods.
Canary’s Guest Messaging allows front desk staff agents to communicate at scale with guests via direct, broadcast and AI messages.
Benefits of Canary’s messaging solutions include:
If you’d like to learn more about the benefits of Guest Messaging, book a Canary demo today!
By leveraging Contactless Check-In and Guest Messaging software, hoteliers can meet the demands of modern guests, while also improving their own operational efficiency and bottom line revenue. This is especially useful at a time when the industry is still recovering from a couple of rough years with COVID-19 and experiencing a historic global staff shortage.
And implementation is easier than you might think. Canary’s turnkey guest management solutions like Contactless Check-In and Guest Messaging can be deployed in just a few minutes and staff training takes less than 30 minutes.
If you’d like to harness the power of these consumer-preferred solutions, book your Canary demo today.
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