HiRUM Software Solutions

Meet Liz Coglan, our Customer Support Superstar!

Posted by HiRUM Software Solutions - 14/12/2016

Our Team Spotlight Series provides you with the opportunity to get to know the staff ‘behind the scenes’ at HiRUM!

Every company’s reputation balances on their client’s experiences with the product/service and of course with the interactions they have with the staff.

At HiRUM we take our interactions with clients seriously and therefore the staff we choose is important. We would love you to meet Liz Coglan, our Customer Support Superstar. Whenever you need support Liz is one of the team that can make your technical issues disappear.

Liz has received some exceptional feedback of late, so I am sure she has helped many of you, and now you can put a name to a face. Or can you?

What is your role at HiRUM Software Solutions?
Customer Support Superstar!

How long have you been at HiRUM?
Just over 6 years

What were you doing before HIRUM?
Working as a Front Office Manager in Resorts

What is your proudest moment at HiRUM?
Getting up in front of a packed room to do my first off-site training seminar for Hirum and receiving great feedback from the group, that they had learnt something. Oh and Phil & Sylvia in the back giving the thumbs up (not nerve racking at all)

What’s your #1 tip for HiRUM users?
On your keyboard ‘Esc’ is your best mate and ‘F2’ is always money related in HiRUM (used to make payments)

What is your favourite thing to do in your spare time?
Hulanesian Dancing, reading and spending time with my friends and family

Favourite song?
Don’t have a favourite, as too many to choose from

Favourite food?

What’s one thing you couldn’t live without?
My family & friends

Where is the best place you’ve travelled to and why?
Singapore. I went with my partner, and it was our first real holiday together. It was amazing to see the sights by day and experience the amazing night life. Of course watching the Formula One’s (F1 ’s) which we both love, and having breakfast with the Orangutans were the definite highlights!

Tell us something that might surprise us about you.
I love Hulanesian dancing a form of Cook Island dancing, so I can lose myself in the music and drum beats and try and be graceful at the same time

Thanks for sharing Liz! We will be featuring a new member of the HiRUM team each month, so look out for January’s Team Spotlight.


Team Spotlight: Our Support Specialists – Meet Your Product Experts!

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