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HiRUM Software Solutions

MessageMedia Brings Personalised and Automated SMS to HiRUM Customers!

Posted by HiRUM Software Solutions -29/01/2020

It’s easy, it’s effective and it’s here!

Wouldn’t you love to create the ultimate travel experience for your customers? Imagine creating a personalised communication journey that is set up once, then automatically sends customised messages to your guests at various stages of their trip. These messages can send reminders of their upcoming stay, provide local tips, and even measure satisfaction levels during their holiday. Easily incorporate SMS solutions into your communication strategy to create personalised journeys for your customers.

All of this is possible! HiRUM is excited to announce that we have partnered with MessageMedia to provide the SMS solution driving results. MessageMedia allows you to easily integrate text messaging into your HiRUM PMS to create an engaging customer experience from the moment of booking.

Automated SMS is a powerful tool for effectiveness and immediacy, and continually outstrips traditional communication methods such as phone calls and emails, showing a major received and read rate. With 90 percent of text messages read within 90 seconds of arrival, your SMS will reach customers instantly on their constant companion.

By showing that your services are tailored specifically for consumers, you can provide the standard of personalisation that your guests expect. This level of service can even be provided without consuming precious time and resources, all within the new world of automated technology!

Here are some of the best ways to utilise SMS at your property:

  • Send a reminder two weeks prior to your customers holiday letting them know you are looking forward to their stay at your accommodation. Maybe add some local knowledge of places to visit and experiences within the region.
  • Two days prior to arrival, the automated message could remind your customer of the address and contact details if any changes are required.
  • During their stay, send a message to confirm that everything is okay and take the opportunity to ask if they need any further assistance.
  • After they have checked out, thank them for their stay and while you have their attention, you may ask them to leave a quick review online.

Sending a swift personalised SMS will enhance your customer’s experience while building that all-important rapport necessary for repeat transactions. With MessageMedia integrated into your HiRUM PMS, you have the ability to communicate better and quicker with your guests.

If your property is interested in connecting to MessageMedia, contact sales@hirum.com.au or call (07) 5594 4990.

 

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Other articles of interest: 

Tip of the Week: Sending SMS Notifications to Your Guests

Hotel Industry Trends: 3 Top Customer Service Trends in Hospitality


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