Wouldn’t you love to create the ultimate travel experience for your customers? Imagine creating a personalised communication journey that is set up once, then automatically sends customised messages to your guests at various stages of their trip. These messages can send reminders of their upcoming stay, provide local tips, and even measure satisfaction levels during their holiday. Easily incorporate SMS solutions into your communication strategy to create personalised journeys for your customers.
All of this is possible! HiRUM is excited to announce that we have partnered with MessageMedia to provide the SMS solution driving results. MessageMedia allows you to easily integrate text messaging into your HiRUM PMS to create an engaging customer experience from the moment of booking.
Automated SMS is a powerful tool for effectiveness and immediacy, and continually outstrips traditional communication methods such as phone calls and emails, showing a major received and read rate. With 90 percent of text messages read within 90 seconds of arrival, your SMS will reach customers instantly on their constant companion.
By showing that your services are tailored specifically for consumers, you can provide the standard of personalisation that your guests expect. This level of service can even be provided without consuming precious time and resources, all within the new world of automated technology!
Here are some of the best ways to utilise SMS at your property:
Sending a swift personalised SMS will enhance your customer’s experience while building that all-important rapport necessary for repeat transactions. With MessageMedia integrated into your HiRUM PMS, you have the ability to communicate better and quicker with your guests.
If your property is interested in connecting to MessageMedia, contact firstname.lastname@example.org or call (07) 5594 4990.
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