Tip of the Week: Sending SMS Notifications to Your Guests

Did you know you can send SMS alerts to communicate with your guests?

Contact your guests before they arrive at your property, during their stay or after departure! Use this tool for notifications, marketing, reminders, confirmations and enquiries.

SMS Notifications

Enhance your communication and increase efficiency of business processes to ensure important notifications are delivered fast, securely and directly to your guests.
“We can’t wait to welcome you to our hotel! Reception is open until 8pm, but please ring the bell for after hours check-in.”

SMS Marketing

Build relationships with your database, strengthen your loyalty program, drive traffic to your website to promote direct bookings, heighten engagement and communicate marketing offers and promotions. Messaging is an integral part of any life cycle communication and marketing strategy.
“It’s been one year since your last visit to our hotel! Book another holiday this week and receive 15% off!”

SMS Reminders

Sending SMS reminders is an effective and inexpensive way to reduce your payment collection days, reduce no-shows and enhance other critical business process.
“Your rental is 7 days in arrears, please contact management to arrange rental payment ASAP.”

SMS Confirmations

Send instant confirmation of bookings, transactions or purchases, account details, and other important information directly to a customer’s mobile device to achieve greater customer satisfaction!
“Your booking for 1 April 2016 has been confirmed!”

Contact HiRUM Software Solutions’ Support Team for more information about how to set up SMS Notifications:

Feature Request

Is there a feature you would like to request? Or a bug you would like to let us know about? Write a request and vote on other HiRUM users requests.

Support Documents

Our eLearning centre is filled with support documents for all of our software to make your HiRUM experience easier. If you cant find what you are looking for submit a support ticket or give us a call on (07) 5574 4990.

HiRUM/HiSITE Support Desk

Our HiRUM/HiSITE Support Desk is the easiest way to send support tickets. As you type support desk tries to find support documents to help with your issue before needing to submit the ticket.