Customer Support

With years of industry experience, our friendly HiRUM support specialists understand your business and can help you get the most from your PMS and Trust Accounting Software.

Please feel free to submit a support customer support request via our Service Desk below or call us on (07) 5574 4990. Our Support Team will contact you as soon as possible.

Once a support specialist is available, they will contact you directly and may request you to download our Team Viewer remote desktop support. This tool allow us to connect directly to your computer and talk you through the resolution or fix the issue for you whilst on-screen. The connection is terminated once your query has been resolved.

Above is the link to the Team Viewer remote desktop support. Once a member of our Support Team have instructed you to do so please click on the specified link above and run the program. HiRUM support will then instruct you through the help desk connection. Our Support Team are here to assist Monday – Friday 9am – 4.30pm Emergency Assistance is available 24/7 outside of the above hours. (numbers available to registered clients)