Privacy Policy
HIRUM (AUSTRALASIA) PTY LTD
1. We respect your privacy
1.1. HIRUM (AUSTRALASIA) PTY LTD respects your right to privacy and is
committed to safeguarding the privacy of our customers and website visitors. We
adhere to the Australian Privacy Principles contained in the Privacy Act 1988
(Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. HIRUM (AUSTRALASIA) PTY LTD will, from time to time, receive and store
personal information you enter onto our website, provided to us directly or given
to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surveys and/or promotions, provide financial or
credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while
interacting with us.
3. How we collect your personal information
3.1. HIRUM (AUSTRALASIA) PTY LTD collects personal information from you in a
variety of ways, including when you interact with us electronically or in person,
when you access our website and when we provide our services to you. We may
receive personal information from third parties. If we do, we will protect it as set
out in this Privacy Policy.
4. Use of your personal information
4.1. HIRUM (AUSTRALASIA) PTY LTD may use personal information collected from
you to provide you with information, updates and our services. We may also
make you aware of new and additional products, services and opportunities
available to you. We may use your personal information to improve our products
and services and better understand your needs.
4.2. HIRUM (AUSTRALASIA) PTY LTD may contact you by a variety of measures
including, but not limited to telephone, email, sms or mail.
4.3.We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.”
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of HIRUM (AUSTRALASIA) PTY LTD,
www.hirum.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia. These may
include, but are not limited to third parties such as Google or Facebook.
5.5. If relating to the EEA, from time to time we may transfer your personal information to suppliers or service providers based outside of the EEA for the purposes decribed in this policy. If we do this, you personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign an independent privacy scheme approved by regulators.
5.6. If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
5.7. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. HIRUM (AUSTRALASIA) PTY LTD is committed to ensuring that the information
you provide to us is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure information and protect it from misuse,
interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@hirum.com.au
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 2/8 Technology Drive, Arundel, Queensland,
4214. We take complaints very seriously and will respond shortly after receiving
written notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. Please check back from time to time to review our Privacy Policy.
10. Your Data Protection Rights Under the General Data Protection Regulations (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HiRUM (AUSTRALASIA) PTY LTD aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
10.1 In certain circumstances, you have the following data protection rights:
10.1.1 The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
10.1.2 The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
10.1.3 The right to object. You have the right to object to our processing of your Personal Data.
10.1.4 The right of restriction. You have the right to request that we restrict the processing of your personal information.
10.1.5 The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
10.1.6 The right to withdraw consent. You also have the right to withdraw your consent at any time where HiRUM (AUSTRALASIA) PTY LTD relied on your consent to process your personal information.
10.1.7 You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
11. Website
11.1. When you visit our website
When you come to our website (www.hirum.com.au) we may collect certain
information such as browser type, operating system, website visited immediately
before coming to our site, etc. This information is used in an aggregated manner
to analyse how people use our site, such that we can improve our service.
11.2. Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to
store details about your use of the site. Cookies are not malicious programs that
access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our website. Our
website may from time to time use cookies to analyses website traffic and help
us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as
Google Adwords. These ads may appear on this website or other websites you
visit.
11.3 Hotjar
We use Hotjar to better understand our users’ needs and to optimise our services and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
11.4. Third party sites
Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third
party websites do not constitute sponsorship or endorsement or approval of
these websites. Please be aware that HIRUM (AUSTRALASIA) PTY LTD is not
responsible for the privacy practises of other such websites. We encourage our
users to be aware, when they leave our website, to read the privacy statements
of each and every website that collects personal identifiable information.