Customer Service Officer
We are looking for a highly motivated individual who has exceptional customer service skills to make a valued contribution to our team.
HiRUM Software Solutions is a leading Property Management Software company with more than 1200 properties across Australia, New Zealand, Fiji & Indonesia.
With our Head Office based on the Gold Coast, we are looking for a Permanent full-time/ Part-time employee, who is dedicated to making a difference. Reporting to the Office & Client Service Manager, the main responsibilities of this role include, but will not be limited to:
Key Responsibilities:
Providing a high level of customer service.
Troubleshoot problems and advise customers of the appropriate action.
Interact with customers to provide and process information in response to enquiries, concerns and requests about the Company’s products and services.
Interact with all team members creating a professional and productive place of work.
Respond promptly to customer requests for technical assistance in person, via phone or electronically, and advise clients’ on appropriate action.
Log all help desk interactions and administer help desk software
Track and route problems and requests, documenting resolutions
Stay current with system information, changes and updates
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle enquiries and complaints
Support all internal and external functions and training seminars
Train prospective and current customers via phone, onsite or in the office
Travel onsite to demonstrate/train how to use our software packages
Assist with all End of Month balancing for customers
Ensure all of your actions comply with relevant Acts, Policies, legal requirements and ethical standards.
You will have:
A strong working knowledge of HiRUM PMS & HiSITE Channel Manager
Demonstrated success in a similar role
Effective communication and customer service skills
Well-developed organisational skills
Attention to detail
Self-sufficient in Word, Excel and PowerPoint
Knowledge of call centre operations
Fast and accurate typing ability
IT industry experience is an advantage
End of Month Trust Account experience will be an advantage
In return you will:
Be provided with an excellent work environment
Work in a fun, dynamic team that has a passion for helping others and achieving high
Gain exposure to working for a leading Property Management Software company
The successful candidate will be required to work Monday to Friday, will be available to travel (when required). If this role sounds like you, please email a cover letter along with your resume to natasha@hirum.com.au.
Due to the volume of applicants we receive, we will only contact shortlisted candidates.