HiRUM Employment Opportunities

Customer Service Officer

We are looking for a highly motivated individual who has exceptional customer service skills to make a valued contribution to our team.

HiRUM Software Solutions is a leading Property Management Software company with more than 1200 properties across Australia, New Zealand, Fiji & Indonesia.

With our Head Office based on the Gold Coast, we are looking for a Permanent full-time/ Part-time employee, who is dedicated to making a difference. Reporting to the Office & Client Service Manager, the main responsibilities of this role include, but will not be limited to:

Key Responsibilities:
 Providing a high level of customer service.
 Troubleshoot problems and advise customers of the appropriate action.
 Interact with customers to provide and process information in response to enquiries, concerns and requests about the Company’s products and services.
 Interact with all team members creating a professional and productive place of work.
 Respond promptly to customer requests for technical assistance in person, via phone or electronically, and advise clients’ on appropriate action.
 Log all help desk interactions and administer help desk software
 Track and route problems and requests, documenting resolutions
 Stay current with system information, changes and updates
 Handle and resolve customer complaints
 Obtain and evaluate all relevant information to handle enquiries and complaints
 Support all internal and external functions and training seminars
 Train prospective and current customers via phone, onsite or in the office
 Travel onsite to demonstrate/train how to use our software packages
 Assist with all End of Month balancing for customers
 Ensure all of your actions comply with relevant Acts, Policies, legal requirements and ethical standards.

You will have:
 A strong working knowledge of HiRUM PMS & HiSITE Channel Manager
 Demonstrated success in a similar role
 Effective communication and customer service skills
 Well-developed organisational skills
 Attention to detail
 Self-sufficient in Word, Excel and PowerPoint
 Knowledge of call centre operations
 Fast and accurate typing ability
 IT industry experience is an advantage
 End of Month Trust Account experience will be an advantage

In return you will:
 Be provided with an excellent work environment
 Work in a fun, dynamic team that has a passion for helping others and achieving high
 Gain exposure to working for a leading Property Management Software company

The successful candidate will be required to work Monday to Friday, will be available to travel (when required). If this role sounds like you, please email a cover letter along with your resume to natasha@hirum.com.au.

Due to the volume of applicants we receive, we will only contact shortlisted candidates.