Hirum.com.au › Partners › Relief Managers
John and Vicki Hewitt
At the start of 2022 the management rights were sold and the new owners took over the running of the resort.
For several years we travelled and worked around Australia and really enjoyed the diverse nature of moving from job to job. It was a great learning experience, where we gained new knowledge and skills as well as meeting many wonderful people along the way.
We have worked in apartment complexes/resorts on the Gold Coast and Noosa Heads area.
Key skill sets and experience include:
We are available for all types of relief work including holidays, staff shortages or sickness either for a few hours, a day, week or as long as needed.
We are very adaptable and enjoy taking on all challenges associated with the operation of resort accommodation.
Our rates are very competitive with either an hourly or daily rate available.
If we can assist in any way, please contact us.
Contact Details
Email: jandvservices22@gmail.com
Phone: John: 0417 845 506 Vicki: 0422 631 979
Gary and Helen Sheppard
We work effectively together as a cohesive team with individual skills that complement each other to ensure you receive value in return for our affordable fee. Gary has a full Real Estate license, and we carry full industry insurance. We have extensive experience with many management software applications and Trust accounts. Similarly, we are up to date on current legislation as it affects Management Rights and have significant experience dealing with the Residential Tenancies Authority and the Department of Fair Trading.
We are acutely aware of the need for good relationships with Government agencies, Body Corporate management committees, Body Corporate managers, owners (live in and investors), contractors and tenants.
Gary can offer specific experience in facilities and maintenance management and Helen has significant experience and expertise in office administration, software and front office communications.
We were winners of the 2018 Industry Excellence Award for Relief Management and have been nominated again in 2021 for the same award.
We can supply a detailed resume and references if required.
We are open to all opportunities and would welcome a chat to answer any questions you might have.
Give us a call.
Contact Details
Email: gshep55@gmail.com
Phone: 0419 008 886
Donna-lee
Having extensive experience in luxury hotels & resorts, as a contracted relief property manager on the gold coast and Internationally. My previous position was in a 240 room resort/ residence with 3 body corporates. I have a very positive attitude and hands-on approach in order to help with the future growth of the business and provide superlative customer service.
Skills & Abilities:
Contact Details
Email: dlc12270@outlook.com
Phone: 0499 789 393
Herman & Felicity Laning
We have owned and managed two management rights complexes since 2006, One onsite 38 units and the other offsite 24 units. Very experienced in caretaker software. Also gardening, maintenance and pool cleaning experience. We are both in our 60’s and still very fit healthy and active. Good handyman abilities and flexible to relieve even at short notice. Also, I have a full Real Estate Licence. Happy to do relief management in South East Queensland to give you that well-deserved break.
Contact Details
Email: herm.fliss@outlook.com and herm_fliss@hotmail.com
Phone: Herman 0400 699 007 and
Felicity 0491 617 868
Ann Marie Lindeblad
I am looking for a live-in manager position. I have extensive experience as a building manager. My previous employment was with Rent Central Brisbane as a live-in manager. I also have previous experience running 2 complexes at Varsity Lakes as a live-in manager. My time management and organisational skills are exemplary, as seen by my effective multitasking of all components of several large-scale projects simultaneously. I have solid written and verbal skills and a good understanding of effective communication for different audiences and purposes. My experience and skills include:
Contact Details
Email: auspacann@mail.com
Phone: 0409 933 939
Available for relief management – for short, medium and long term.
I owned management rights in North Queensland for 3 years. I improved the return for owners and increased the profitability of the business during that time. I understand the importance of running an efficient office, looking after guests, and owners of the units, and I have managed holiday, corporate, and long-term rentals.
Experienced with reservations including communications with OTAs (Expedia, Booking.com, etc), reception duties, body corporates, cleaning, handyman duties, supervision of employees, trust accounts, payroll.
Resident Letting Agents license and extensive knowledge with Property Management Systems (Hirum, etc) and booking (Siteminder, etc) systems.
I am based in South East Queensland just a short drive to Brisbane, Toowoomba, and both coasts.
Work history and references on request.
Contact Details
Mobile: 0412 771 494
Email: baws@westnet.com.au
– Available for relief throughout Queensland – based in Brisbane but happy to travel to offer assistance as needed.
– Competitive Rates.
– Experience includes long-term, short-term, leaseback, pooled, owner occupiers, serviced & non-serviced, corporate & holiday tenants in apartments of various configuration.
– Attention to detail of operations ensures every aspect of your property is maintained to your standard whilst you take a short or longer break.
– Able to understand and follow your property’s processes and procedures.
General Areas of Expertise:
Contact Details
Mobile: 0417 293 222
Email: cheryelk2724@gmail.com
Based on the Sunshine Coast, happy to work in all regions Australia wide (mainly Queensland & Northern NSW).
RELIEF WORK – Competitive Rates!
Resort/Motel Manager, Front Office lady
Day or night Relief – Long or short term
Please call to discuss your needs! I’m flexible!
My full resume available to you on request with top references!
13 years of Resort Management & Front Office experience
Have managed several Resorts, Motels & Guesthouses.
Professional telephone manner
Specialising in turning enquiries into bookings
Booking Rental Systems: HiRUM, Puma, EzyRez and others
Holiday rentals, Long term rentals & Property Management
Cleaning rosters & housekeeping supervision
General light duties around Complex
Inspections, arrivals & openings
All Reception duties
Email & website friendly
Warm & positive approach to guests & staff
Extensive knowledge of many regions
Australian Citizen,
Non-smoker, fit and healthy
Certificate IV in Property Real Estate
Contact Details
Mobile: 0413 452 263
Email: christine.09@bigpond.com
We are managing contractors for medium to long-term engagements in properties requiring the management of a holiday letting pool, residential tenancy pool and building maintenance.
• We concluded 12 months in a multi-level apartment complex on the NSW coast December 2017
• Successful (as judged by audits) operation as Licensee-in-Charge registered with NSW Fair Trading
• We offer longevity with around 15 years of active and productive working life remaining to offer
• TripAdvisor and various OTA guest reviews consistently show us to be great for business – we raise the scores
• We are great at relationships: owners, residents, guests, visitors and contractors
• We know Hirum PMS
• Licensed Real Estate Agent (NSW)
• Authorised Liquor Manager RMLV (Qld)
• Corporate Member Queensland Hotels Association (QHA)
• Fluent with OTA operations, marketing and business development
• Experience in administration and senior management in business and government
• Very successful experience in corporate strategic planning – some plans still operating after 25 years
• Qualified educators with Post Grad qualifications and experience as Registered Teacher and in the delivery of National Training Package (AQF).
• Property and Apartment Owner references available
Contact Details
Mobile: 0487 205 285
Email: admin@napmaustralia.com.au
We are a professional couple living on the Sunshine Coast focussed on providing the full range of relief management services to resorts, apartment complexes and motels in Queensland and throughout Australia. We established our website in February 2010 and quickly gained work in Mooloolaba, Brisbane and the Gold Coast. Since then we have managed a variety of properties in Queensland and Northern New South Wales. We have managed 4 resorts in Coolum Beach, primarily through recommendation. We are especially pleased that managers of 14 complexes have granted multiple appointments, with some ongoing into 2015, despite new managers taking over.
Our aim is to manage your complex as if you are there, providing excellent customer service to guests and owners, thereby giving you the confidence that your business is in capable hands and allowing you to fully relax whilst away.
Licensed Real Estate Agent.
Contact Details
Website: www.resortreliefmanagers.com.au
Email: info@resortreliefmanagers.com.au
Mobile: 0437 231 873 or 0405 901 909
I have been actively involved in the Accommodation Industry as a Front Office Manager/Night Manager since 2008. I know and understand the importance of having regular breaks and being able to find a good Relief Manager that you can trust to run your business as you would in your absence.
As a relief accommodation and motel manager, I can offer you the following:
* Friendly disposition, hardworking, reliable, trustworthy and honest person
* Relief management (daily, weekly, monthly or longer)
* 7 years hospitality experience (motel & high rise operations)
* Full Drivers Licence
* No criminal convictions
* A neat and presentable appearance at all times
My skills include:
* Reservations (phone or internet), reception and staff management
* Room cleaning, checking and presentation in readiness for guest arrivals
* Food – breakfast preparation
* Linen/laundry – processing daily
* Booking systems – HIRUM (HiSITE) – CALLISTA (Seekom), Booking.com, etc.
* Excellent computer skills
* Daily banking/settlement balancing
I am based on the Gold Coast , however I am willing to travel should this be required. My rates are highly competitive and available on request. I am happy to provide a day, a week or longer service. References are available on request.
Contact Details
Email: leomac52@gmail.com
Mobile: 0408 616 221
Having operated Management Rights Business for over 15 years, I have developed skills that are beneficial to all accommodation businesses, you can confidently leave your property with an experienced manager – large and small complexes, corporate and resort.
Work History, Resume and References provided on request.
Contact Details
Mobile: 0433 221 500
Email: stirling6298@yahoo.com
We offer our expertise as follows;
• Guests comfort and enjoyment is our number one priority
• We are experienced in all aspects of property management for Holiday & Permanent properties including Caravan Parks
• Hold a Full REIQ Real Estate License
• Used HiRUM, Console and Real Oz Property Management Systems, Quick Books, Reckon
• Strong computer knowledge and an understanding of software based systems
• Social media and website management
• The ability to trouble shoot and solve customer related problems.
• Co-ordinate maintenance, working with contractors and suppliers
• Reliable, honest and self-motivated with strong communications skills both verbal & written
We take ownership and treat your business as if it were our own, whilst running to your systems and procedures. References can be provided.
Contact Details
Mobile: 0402 142 075
Email: sharon@airliebeach.net.au
We have owned management rights and relieved in many buildings short and long term, where required, since 2003.
We understand the importance of managers looking for a reliable and confident relief team and we always work the business as if it were our own.
Very experienced and competent with Ezy Rez, REI Master and Hirum. Steve can also perform end of month processing where required.
All of our previous relief has been word of mouth and repeat business.
We look forward to being of assistance to all managers who need a good break.
Contact Details
Mobile: 0404 472 187
Email: stephensaunders1960@gmail.com
I have 39 years of experience in hospitality, and owned five Management Rights in Palm Cove, Port Douglas and Cairns.
Available for relief management anywhere in Australia.
I read, write and speak fluently in English, Spanish, Italian, German, Hungarian and some French. I am familiar with various hotel/reservation programs: HiRUM, Opera, EzyRes, RoomMaster, Maxial, Console and with accounting programs (Quickbooks and MYOB). I have good computer skills and broad experience with accounts payable and receivable.
Contact Details
Mobile: 0457 051 296
Email: tomas49@me.com
Want to take a well deserved break from your day to day management and letting duties? I am available for short, medium and long term periods of Relief Management.
I have worked in reservations & administration in Port Douglas for over 10 yrs, in both 4 & 5 Star resorts as a Front Desk Receptionist. I have also offered Relief Managing services for many years in Port Douglas. For example, I provided relief management for Sanctuary Stays in Port Douglas, looking after all 50+ properties on my own while they were away.
I am very confident in managing Resorts by myself, am hands on, and have experience in Hirum, Hitsite, Bookbutton and local Tours.
I am very customer service focused and have a great work ethic.
References can be supplied.
Contact Details
Mobile: 0419 786 489
Email: cheeky12365@hotmail.com
HiRUM advises clients to ensure that appropriate Public Liability and Professional Indemnity Insurance cover is in place prior to engaging any third party contractors
The best advice we were given during our time of management is: have your breaks.
You deserve a break! We are happy to help you out as experienced confidential managers.
We are a couple who have owned and operated our 4 holiday and student accommodation high rise/walk up complexes over 17 years. We are very experienced in all trust accounting, OTA Channel Bookings, required maintenance, body corporates, cleaning and more.
Very experienced in all trust accounting and with having many regular breaks during our time owning management rights, we know exactly what you require.
We have a pool of complexes which we help out on a regular basis.
Very happy to supply references, work history and resume.
Contact Details
Mobile: 0432586099
Email: colleenlubans@hotmail.com
HiRUM advises clients to ensure that appropriate Public Liability and Professional Indemnity Insurance cover is in place prior to engaging any third party contractors
We give you the opportunity to walk away, relax, recharge and take the break you need. We have shared many years in the hospitality industry, both in solo careers and as a Management Couple. Michael enjoyed over twenty years at various properties as General Manager with the Mirvac Hotel and Resort Group. Angela experienced roles as Assistant Manager, Function & Event Manager and Administration Manager at different locations through out Australia. We then combined our experience to run Management Rights Properties in New South Wales & Queensland.
Available for Management Rights Accommodation and Resort/Hotels throughout Queensland & New South Wales.
Queensland Licensed Real Estate Agent.
NSW Certificate of Registration.
Contact Details
Mobile: 0477 341 775
Email: admin@hospitalityreliefmanagement.com.au
HiRUM advises clients to ensure that appropriate Public Liability and Professional Indemnity Insurance cover is in place prior to engaging any third party contractors
Based in Hervey Bay but able to travel.
Contact Details
Mobile: 0409 932 721
Email: leiper@mail.com
HiRUM advises clients to ensure that appropriate Public Liability and Professional Indemnity Insurance cover is in place prior to engaging any third party contractors