Relief Managers

Gary and Helen Sheppard

Winners of the 2018 Industry Excellence Award for Relief Management. We have had over 13 years’ experience in many aspects of the accommodation industry which includes permanent management rights, holiday resorts and motels.

Helen and Gary work effectively together as a cohesive team with individual skills that complement each other and ensures you receive value in return for our affordable fee. Gary has a full Real Estate license, and we carry full industry insurance. We have extensive experience with many management software applications and Trust accounts. Similarly, we are up to date on current legislation as it affects Management Rights and have significant experience dealing with the Residential Tenancies Authority and the Department of Fair Trading.

We are acutely aware of the need for good relationships with Government agencies, Body Corporate management committees, Body Corporate managers, owners (live in and investors), contractors and tenants.

Gary can offer specific experience in facilities and maintenance management and Helen has significant experience and expertise in office administration, software and front office communications.

We are open to all opportunities and would welcome a chat to answer any questions you might have – give us a call. We can supply a detailed resume and references if required.

Contact Details
Email: gshep55@gmail.com
Phone: 0419 008 886

Donna-lee

Experienced Property Manager, Gold Coast region.

Having extensive experience in luxury hotels & resorts, as a contracted relief property manager on the gold coast and Internationally. My previous position was in a 240 room resort/ residence with 3 body corporates. I have a very positive attitude and hands-on approach in order to help with the future growth of the business and provide superlative customer service.

Skills & Abilities:

• Experienced Onsite property manager/Resort receptionist/Reservation sales agent.
• Administration skills including computer skills (Internet Explorer and Outlook Email, MS Windows including word, excel, power point, accounting skills ( XERO), invoicing, bill payments, trust accounts, bank reconciliation, and other administration-related duties.
• Cash control and Night audits, E.O.M , Trust accounting.
• RLA Licenced, sales certificate, experienced in R.T.A forms,all property management duties.
• Supervisory and Shift Manager experience (15 years).
• Experienced in Resort/ hotel software e.g. Fidelio, RMS, Hirum, EzyRez, Rei master.
• Food and beverage staff trainer/ Event coordinator.
• Occupational Workplace Health and Safety officer, police check.
• Senior first aid officer

Contact Details
Email: dlc12270@outlook.com
Phone: 0499 789 393

Herman & Felicity Laning

Relief Managers

We have owned and managed two management rights complexes since 2006, One onsite 38 units and the other offsite 24 units. Very experienced in caretaker software. Also gardening, maintenance and pool cleaning experience. We are both in our 60’s and still very fit healthy and active. Good handyman abilities and flexible to relieve even at short notice. Also, I have a full Real Estate Licence. Happy to do relief management in South East Queensland to give you that well-deserved break.

Contact Details
Email: herm.fliss@outlook.com and herm_fliss@hotmail.com
Phone: Herman 0400 699 007 and
Felicity 0491 617 868

Ann Marie Lindeblad

Experienced Live-In Manager

I am looking for a live-in manager position. I have extensive experience as a building manager. My previous employment was with Rent Central Brisbane as a live-in manager. I also have previous experience running 2 complexes at Varsity Lakes as a live-in manager. My time management and organisational skills are exemplary, as seen by my effective multitasking of all components of several large-scale projects simultaneously. I have solid written and verbal skills and a good understanding of effective communication for different audiences and purposes. My experience and skills include:

• Computer literacy
• Experience with Microsoft Office, Sherlock and other systems
• Console, REI Master and MYOB
• End of the month trust accounting systems
• Full Real Estate License
• Residential and holiday letting experience
• Front office procedures and bookings
• Trained casual cleaning staff
• Building set-up for everything related to residential and owner-occupied in compliance with the Body Corporate standards
• Liaised with owners regarding letting agreements and tariffs for their units.
• Securing suitable tenants, entry and exit reports, routine inspection, maintenance and RTA knowledge.

Contact Details
Email: auspacann@mail.com
Phone: 0409 933 939

Beth Schiller

Amazing relief manager to offer you time away with no stress.

Available for relief management – for short, medium and long term.

I owned management rights in North Queensland for 3 years. I improved the return for owners and increased the profitability of the business during that time. I understand the importance of running an efficient office, looking after guests, and owners of the units, and I have managed holiday, corporate, and long-term rentals.

Experienced with reservations including communications with OTAs (Expedia, Booking.com, etc), reception duties, body corporates, cleaning, handyman duties, supervision of employees, trust accounts, payroll.

Resident Letting Agents license and extensive knowledge with Property Management Systems (Hirum, etc) and booking (Siteminder, etc) systems.

I am based in South East Queensland just a short drive to Brisbane, Toowoomba, and both coasts.

Work history and references on request.

Contact Details
Mobile: 0412 771 494
Email: baws@westnet.com.au

Cheryel Keats

Vastly experienced with an outstanding track record in all aspects of Property Management of varying scale and focus across Australia.

– Available for relief throughout Queensland – based in Brisbane but happy to travel to offer assistance as needed.

– Competitive Rates.

– Experience includes long-term, short-term, leaseback, pooled, owner occupiers, serviced & non-serviced, corporate & holiday tenants in apartments of various configuration.

– Attention to detail of operations ensures every aspect of your property is maintained to your standard whilst you take a short or longer break.

– Able to understand and follow your property’s processes and procedures.

General Areas of Expertise:

• Front Office – All procedures and daily checklists including banking and trust accounting practices followed for auditing. Attention to details to ensure Quoting, Bookings, Check in/out of guests, Reviewing and Actioning emails as needed. Channel Management, Agent and Corporate processes followed up as needed.
• Management of Staff and Trades
• Checking guests into apartment – correct payment methods
• Ensuring best customer service processes are followed
• Housekeeping – Roster maintenance and implementation along with Stock control
• Maintenance and Caretaking – Responding to emergencies and maintenance issues as reported

Contact Details
Mobile: 0417 293 222
Email: cheryelk2724@gmail.com

Christine Wilmott

Based on the Sunshine Coast, happy to work in all regions Australia wide (mainly Queensland & Northern NSW).

RELIEF WORK – Competitive Rates!
Resort/Motel Manager, Front Office lady
Day or night Relief – Long or short term
Please call to discuss your needs! I’m flexible!
My full resume available to you on request with top references!

13 years of Resort Management & Front Office experience
Have managed several Resorts, Motels & Guesthouses.
Professional telephone manner
Specialising in turning enquiries into bookings
Booking Rental Systems: HiRUM, Puma, EzyRez and others
Holiday rentals, Long term rentals & Property Management
Cleaning rosters & housekeeping supervision
General light duties around Complex
Inspections, arrivals & openings
All Reception duties
Email & website friendly
Warm & positive approach to guests & staff
Extensive knowledge of many regions

Australian Citizen,
Non-smoker, fit and healthy
Certificate IV in Property Real Estate

Contact Details
Mobile: 0413 452 263
Email: christine.09@bigpond.com

Deb & Karl Nystrom

We are managing contractors for medium to long-term engagements in properties requiring the management of a holiday letting pool, residential tenancy pool and building maintenance.
• We concluded 12 months in a multi-level apartment complex on the NSW coast December 2017
• Successful (as judged by audits) operation as Licensee-in-Charge registered with NSW Fair Trading
• We offer longevity with around 15 years of active and productive working life remaining to offer
• TripAdvisor and various OTA guest reviews consistently show us to be great for business – we raise the scores
• We are great at relationships: owners, residents, guests, visitors and contractors
• We know Hirum PMS
• Licensed Real Estate Agent (NSW)
• Authorised Liquor Manager RMLV (Qld)
• Corporate Member Queensland Hotels Association (QHA)
• Fluent with OTA operations, marketing and business development
• Experience in administration and senior management in business and government
• Very successful experience in corporate strategic planning – some plans still operating after 25 years
• Qualified educators with Post Grad qualifications and experience as Registered Teacher and in the delivery of National Training Package (AQF).
• Property and Apartment Owner references available

Contact Details
Mobile: 0487 205 285
Email: admin@napmaustralia.com.au

Harry and Maureen Lunn

We are a professional couple living on the Sunshine Coast focussed on providing the full range of relief management services to resorts, apartment complexes and motels in Queensland and throughout Australia.  We established our website in February 2010 and quickly gained work in Mooloolaba, Brisbane and the Gold Coast.  Since then we have managed a variety of properties in Queensland and Northern New South Wales.  We have managed 4 resorts in Coolum Beach, primarily through recommendation.  We are especially pleased that managers of 14 complexes have granted multiple appointments, with some ongoing into 2015, despite new managers taking over.

Our aim is to manage your complex as if you are there, providing excellent customer service to guests and owners, thereby giving you the confidence that your business is in capable hands and allowing you to fully relax whilst away.

Licensed Real Estate Agent.

Contact Details
Website: www.resortreliefmanagers.com.au
Email: info@resortreliefmanagers.com.au
Mobile: 0437 231 873 or 0405 901 909

Leonie McDonnell

I have been actively involved in the Accommodation Industry as a Front Office Manager/Night Manager since 2008. I know and understand the importance of having regular breaks and being able to find a good Relief Manager that you can trust to run your business as you would in your absence.

As a relief accommodation and motel manager, I can offer you the following:
* Friendly disposition, hardworking, reliable, trustworthy and honest person
* Relief management (daily, weekly, monthly or longer)
* 7 years hospitality experience (motel & high rise operations)
* Full Drivers Licence
* No criminal convictions
* A neat and presentable appearance at all times

My skills include:
* Reservations (phone or internet), reception and staff management
* Room cleaning, checking and presentation in readiness for guest arrivals
* Food – breakfast preparation
* Linen/laundry – processing daily
* Booking systems – HIRUM (HiSITE) – CALLISTA (Seekom), Booking.com, etc.
* Excellent computer skills
* Daily banking/settlement balancing

I am based on the Gold Coast , however I am willing to travel should this be required. My rates are highly competitive and available on request. I am happy to provide a day, a week or longer service. References are available on request.

Contact Details
Email: leomac52@gmail.com
Mobile: 0408 616 221

Michael Stirling

Having operated Management Rights Business for over 15 years, I have developed skills that are beneficial to all accommodation businesses, you can confidently leave your property with an experienced manager – large and small complexes, corporate and resort.

• Fully experienced in all aspects of property and management
• HiRUM Property Management System
• End of Month Trust Account Balancing
• Reliable and honest and self motivated
• Non smoker and some what physically fit
• Excellent communications skills
• Single hands on experience operator
• Excellent knowledge Trust and Body Corporate requirements
• Experience in all aspects of Resort and Building Management
• Reporting, Budgeting, Payroll, Recruitment
• Guest relations a must

Work History, Resume and References provided on request.

Contact Details
Mobile: 0433 221 500

Email: stirling6298@yahoo.com

Sharon and Stephen Dewsbury

We offer on-site Relief Management for both holiday and permanent let properties. We are based in the Whitsundays and travel to Victoria and New Zealand every year so we are open to all destinations.

We offer our expertise as follows;
• Guests comfort and enjoyment is our number one priority
• We are experienced in all aspects of property management for Holiday & Permanent properties including Caravan Parks
• Hold a Full REIQ Real Estate License
• Used HiRUM, Console and Real Oz Property Management Systems, Quick Books, Reckon
• Strong computer knowledge and an understanding of software based systems
• Social media and website management
• The ability to trouble shoot and solve customer related problems.
• Co-ordinate maintenance, working with contractors and suppliers
• Reliable, honest and self-motivated with strong communications skills both verbal & written

We take ownership and treat your business as if it were our own, whilst running to your systems and procedures. References can be provided.

Contact Details
Mobile: 0402 142 075
Email: sharon@airliebeach.net.au

Steve & Lesley Saunders

Experienced & trusted relief managers available, as a team or individually, as required.

We have owned management rights and relieved in many buildings short and long term, where required, since 2003.
We understand the importance of managers looking for a reliable and confident relief team and we always work the business as if it were our own.
Very experienced and competent with Ezy Rez, REI Master and Hirum. Steve can also perform end of month processing where required.
All of our previous relief has been word of mouth and repeat business.
We look forward to being of assistance to all managers who need a good break.

Contact Details
Mobile: 0404 472 187
Email: stephensaunders1960@gmail.com

Thomas Graf

Experienced Relief Manager

I have 39 years of experience in hospitality, and owned five Management Rights in Palm Cove, Port Douglas and Cairns.

Available for relief management anywhere in Australia.

I read, write and speak fluently in English, Spanish, Italian, German, Hungarian and some French. I am familiar with various hotel/reservation programs: HiRUM, Opera, EzyRes, RoomMaster, Maxial, Console and with accounting programs (Quickbooks and MYOB). I have good computer skills and broad experience with accounts payable and receivable.

Contact Details
Mobile: 0457 051 296
Email: tomas49@me.com

Tuza Davis

Relief Manager for management & letting rights industry (Port Douglas-Cairns-Airlie Beach)

Want to take a well deserved break from your day to day management and letting duties? I am available for short, medium and long term periods of Relief Management.

I have worked in reservations & administration in Port Douglas for over 10 yrs, in both 4 & 5 Star resorts as a Front Desk Receptionist. I have also offered Relief Managing services for many years in Port Douglas. For example, I provided relief management for Sanctuary Stays in Port Douglas, looking after all 50+ properties on my own while they were away.

I am very confident in managing Resorts by myself, am hands on, and have experience in Hirum, Hitsite, Bookbutton and local Tours.

I am very customer service focused and have a great work ethic.

References can be supplied.

Contact Details
Mobile: 0419 786 489
Email: cheeky12365@hotmail.com

Charles & Colleen Lubans

Relief Managers for short and medium term throughout all of Queensland

The best advice we were given during our time of management is: have your breaks.

You deserve a break! We are happy to help you out as experienced confidential managers.

We are a couple who have owned and operated our 4 holiday and student accommodation high rise/walk up complexes over 17 years. We are very experienced in all trust accounting, OTA Channel Bookings, required maintenance, body corporates, cleaning and more.

Very experienced in all trust accounting and with having many regular breaks during our time owning management rights, we know exactly what you require.

We have a pool of complexes which we help out on a regular basis.

Very happy to supply references, work history and resume.

Contact Details
Mobile: 0432586099
Email: colleenlubans@hotmail.com

Angela & Michael McCullagh

Relief Managers for short and medium term throughout all of Queensland & New South Wales

We give you the opportunity to walk away, relax, recharge and take the break you need. We have shared many years in the hospitality industry, both in solo careers and as a Management Couple. Michael enjoyed over twenty years at various properties as General Manager with the Mirvac Hotel and Resort Group. Angela experienced roles as Assistant Manager, Function & Event Manager and Administration Manager at different locations through out Australia. We then combined our experience to run Management Rights Properties in New South Wales & Queensland.

Available for Management Rights Accommodation and Resort/Hotels throughout Queensland & New South Wales.
Queensland Licensed Real Estate Agent.
NSW Certificate of Registration.

Contact Details
Mobile: 0477 341 775
Email: admin@hospitalityreliefmanagement.com.au

Website: http://ajwhits.wixsite.com/hospitalityrelief 

Michael Leiper

Having operated Management Rights Businesses for over 17 years, I have recently (Jan  2020) sold my last complex. You can confidently leave your property with an experienced manager – large and small complexes, corporate and holiday.

• Fully experienced in all aspects of property and management
• HiRUM Property Management System
• End of Month Trust Account Balancing
• Reliable and honest and self motivated
• Non smoker
• Single hands on experience operator
• Excellent knowledge Trust and Body Corporate requirements
• Experience in all aspects of Resort and Building Management
• Hold full real estate licence

Based in Hervey Bay but able to travel.

Contact Details

Mobile: 0409 932 721

Email: leiper@mail.com