HiRUM Software Solutions is the only provider in the accommodation industry that can provide you with a complete end-to-end solution. From managing your resort operations to connecting you to the world of online bookings, through to helping you generate more direct bookings via our HiSITE Book Direct™ offering and HiRUM Marketing Services. HiRUM also provides high quality, tailored website services. By providing the full suite of products and services, HiRUM is able to boast complete connectivity and seamless integration across all solutions. The results are an efficient and effective business tool.
At HiRUM our development team is constantly working to develop and refine our offerings. This ensures our clients always benefit from best of breed products and services. In addition, HiRUM is continuously vetting new connectivity and partner opportunities that will benefit the industry. This includes new online channels that improve your reach and revenue opportunity and new ways to add value to your customer interactions. Also, our HiRUM Mobile Manager™ portfolio, a complete range of mobile apps, is designed to complement HiRUM Front Desk™ & HiSITE Channel Manager™, enabling your business on the go.
As a new HiRUM client, you are appointed a dedicated onboarding specialist for the first 3 months of your journey. This will help you with any challenges and to answer any questions you may have. If you are a Strata or Trust property, we directly support you through the first 3 End of Month (EOM) cycles.
In addition to this, you will also gain access to our HiRUM university email series, a series of emails sent over a four-week period to supplement your training and ensure you do not feel overwhelmed by your entry to the world of property management.
Our local support team have over 120 years of hospitality industry experience. They understand questions from a user’s perspective and provide reassuring guidance. Our team is Australian-based and is available 24/7 for emergencies, along with phone, email and unlimited eLearning support. This ensures you are well and truly covered for anything your business may need. Our self-service support tools make it simple to raise an enquiry and enable us to monitor real-time feedback and response times for continuous service improvement.