Onboarding, Training and Data Migration

We ensure your journey into property management is seamless
Whether you are getting started in Management Rights or Property Management, HiRUM takes the hassle out, with our onboarding program.

With over 20 years of industry experience, we understand the many challenges faced when buying into a new accommodation business. That is why we created the ‘HiRUM Client Onboarding Program’, with a dedicated onboarding team to ensure the journey after your purchase is as smooth as possible, giving you peace of mind in your investment.

It does not matter how many times you have been through the purchase process; there are always challenges taking on a new property. With HiRUM you can rest assure we will be there to help you.

What is included in the Client Onboarding Program?

As a new HiRUM Software Solutions client, you are appointed a dedicated onboarding specialist for the first part of your journey. This will help you find your feet while still operating efficiently. During this time your dedicated implementation specialist will be in regular contact to help you with any challenges, and to answer any questions you may have.

If you are a Strata or Trust property, we directly support you through your first End of Month (EOM) cycles.

What happens once
Onboarding is complete?

Included in your support agreement with HiRUM you will have access to our customer service team who can help answer any query you may have.
  • You will have full access to HiRUM’s online eLearning centre to view and download relevant help-sheets and to view instructional videos.

Our eLearning centre has been designed to assist you in troubleshooting any issues that might arise whilst running your business. Offering FREE access to all our clients with a range of written help sheets, conducted webinars, and videos to help you best utilise our systems.

Once logged in to the eLearning centre you can view over 600 help sheets covering over 50 different topics relating to our systems, or you can watch our How-to Videos which provide a step by step guide for HiRUM and HiSITE. You also have access to our free monthly training webinars, watch our bite-sized lunch and learn by registering here.

There is a wealth of knowledge on offer, all available through our eLearning Centre and our team are always on hand to provide you with support and guidance on your journey with HiRUM.

Like to find out how HiRUM can benefit your property, or want to arrange a free demonstration?

Call us on 07 5574 4990, or complete the contact form
and one of our representatives will contact you shortly.

Contact Us