Rejected – No Allocation Message
A HiSITE Channel Manager Booking Alert – Low Allocation email will be sent to your property if an OTA/channel (Wotif for example) is showing availability when in actual fact HiSITE does not have availability. This means that HiSITE and the OTA (Online Travel Agent) are out of synchronisation for some reason and the booking was allowed to be made on the channel, sent to HiSITE and then rejected by HiSITE.
This booking will have been confirmed by the OTA and neither the guest nor the OTA will be aware that it was rejected by HiSITE. The guest will still be arriving on the day of this booking if you do not take action.
If you receive a message like this please action it straight away by entering the booking manually into HiRUM and placing the customer into another similar room type.
If you are unable to change rooms you have a few options:
‘Low allocation’ messages cannot easily be prevented. For example, if two customers make a booking on your last room on two different OTA’s at the same time then both bookings will be able to be created. These bookings will then be processed in HiSITE but one of the bookings will be rejected.
If you believe there was no availability and the booking should have never been made:
Why this might have happened:
Rejected Bookings: (There is availability on the channel and room is mapped in HiSITE but when booking dropped into HiSITE there was no availability).
Note: If wish for Support to investigate why this room was not mapped, charges will be applied if you have not obtained logs from the OTA first.
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